US Equity Advantage Launches Industry-Leading Member Portal for AutoPayPlus
Features include mobile optimization and the ability to track loan progress and monitor credit.
Features include mobile optimization and the ability to track loan progress and monitor credit.
IMAGE: US Equity Advantage
ORLANDO, Fla. – US Equity Advantage (USEA), an automotive biweekly loan payment service, has launched a new member portal that enhances the customer experience with mobile optimization and the ability to track their loan progress, monitor their credit report and manage alerts and bulletins.
The development of this new portal stems from our ongoing commitment to understanding our members’ needs and delivering consistently excellent service.
“I believe AutoPayPlus is the only payment service in the industry that provides a member portal for consumers to stay up-to-date on their account status,” said CEO Robert Steenbergh. “Our members can view details about each of their accounts, including debit schedules, amount of reduced interest, term reduction and improved equity status.”
Features of the new member portal include:
A Finance Planner that analyzes members’ loans and credit information, and suggests ways that they can save more money through debt-repayment strategies.
Powerful visualization tools and interactive educational material that helps members understand what’s affecting their credit score and how to improve it.
Free enrollment in TransUnion’s credit services by simply clicking the “Add My Credit Report” button. This value-added service provides continuous credit monitoring along with monthly credit scores, twice-a-year credit reports, and a credit snapshot every three months.
A password reset option that lets members bypass contacting the customer care team, making it faster and easier to gain access to their account.
The ability to submit an email to our customer care team directly from the portal, should the member have any questions or concerns. Additionally, for members who prefer to speak to a customer care representative, AutoPayPlus has implemented a new callback feature that allows members to choose to hold or schedule a call back.
“The development of this new portal stems from our ongoing commitment to understanding our members’ needs and delivering consistently excellent service,” Steenbergh added. “Another way we are fulfilling this commitment is by recently increasing our support staff by 44 percent to meet and exceed the service expectations as we continue to grow and expand.”
Originally posted on F&I and Showroom
More F&I
Four-Figure Loan Payments on the Rise
A LendingTree analysis found that location, age and credit score play a role in the rising amount of auto loan borrowers who make monthly payments of $1,000 or more.
Read More →
APCO Holdings Acquires Fidelity Dealer Services
The finance-and-insurance product provider says the addition strengthens EasyCare’s reach across key markets.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
Ensure Your Clients Are Sure About Reinsurance
Industry experts recently broke down the complicated profit center at Agent Summit. Learn what’s relevant and what’s new to share with your dealers.
Read More →
Car Loans More Plentiful
May access opens up, as risk segments figured largely in the increased availability, Cox Automotive reported.
Read More →
First-Quarter Sees Long Auto Loan Growth
Experian data show more consumers are tapping the method, along with refinancings, to afford buying. Meanwhile, subprime borrowers are getting more access.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
New-Vehicle Financing Hits Record
Consumers are seeking ways to make financing new-vehicle purchases manageable, from extended loan terms to smaller down payments, according to Edmunds.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →