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How to Improve Your Candidate Experience

Real talent is hard to find, and your agency’s outdated, ineffective interview process isn’t...

Real talent is hard to find, and your agency’s outdated, ineffective interview process isn’t helping. Auto industry recruiting expert lists the areas of focus you need to prevent your next qualified prospect from slipping through your grasp.

Article

Rain in California?

Agents and dealers stand squarely in the crosshairs of a movement toward enhanced security of...

Agents and dealers stand squarely in the crosshairs of a movement toward enhanced security of consumers’ personally identifiable information. Get your clients up to code and out of the firing line.

Article

How to Conduct a Menu Audit

Agents who train on the menu should also be able to audit one. Compliance guru lists the four...

Agents who train on the menu should also be able to audit one. Compliance guru lists the four critical components of a menu audit and the protection it can offer your dealer clients in the event of a legal challenge.

Article

Is It Time to Sell Your F&I Agency?

The pace of agency consolidation continues to accelerate. Buy/sell expert offers a checklist...

The pace of agency consolidation continues to accelerate. Buy/sell expert offers a checklist agent principals can use to determine the market value of your business, weigh your options, and exit gracefully.

Article

Agency Competition and Competitive Targets

Agents are some of the toughest competitors around, but every business owner can benefit from a...

Agents are some of the toughest competitors around, but every business owner can benefit from a fresh look at whom they’re competing against — including partners who aren’t holding up their end of the bargain.

Article

How to Close the Gap in GAP

Diminished value protection is gaining momentum in a crowded field of F&I product types as more...

Diminished value protection is gaining momentum in a crowded field of F&I product types as more agents, dealers, and car buyers reap the benefits.