Agents are well aware of the effects the pandemic has had on sales and F&I. But more challenges — and solutions to overcome them — lie ahead.
There is no “perfect” onboarding process, but there may be an improved version of onboarding that can exist for your organization as you develop how your time is spent when training new additions to your team.
Consumers will respond to genuine, respectful expertise, even in tight times.
As risks grow, what can automakers and dealers do to safeguard vehicles from cyberattack?
Effective sales programs make them an option.
Hard work and managing money well helped auto retail mogul Gregory Jackson build an empire that, three decades on, has a bright future.
Junk and voluntary protection products are targeted by regulators.
Customer loyalty is driven by accessibility, personalization, innovation, and connection.
Aim to pause to give the customer space to talk, while avoiding interrupting.
Your approach and timing with customers can make all the difference.
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