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Study: Top Sales Performers Are Active Listeners

What’s the secret to a successful sales call? Active listening, according to a new dealership...

A new Marchex study of 6,200 dealership sales conversations by Marchex finds the top 25% of performers listened actively, asked engaging questions, offered contact information, requested names, and were unfailingly polite.

Article

Agency Competition and Competitive Targets

Agents are some of the toughest competitors around, but every business owner can benefit from a...

Agents are some of the toughest competitors around, but every business owner can benefit from a fresh look at whom they’re competing against — including partners who aren’t holding up their end of the bargain.

Article

There's Money In Training

Protect your agency and its clients by equipping yourself with answers to the three most common...

Protect your agency and its clients by equipping yourself with answers to the three most common objections to training and relying on proven best practices to maximize ROI.

Article

The 7 Deadly Sins of Training

Top trainer lists the seven most likely reasons your agency’s F&I development program has failed...

Top trainer lists the seven most likely reasons your agency’s F&I development program has failed to deliver the results you promised your dealers.

Article

You Have to Want It Like a Walk-On

Why train F&I managers when you can train F&I superstars? Identify the 10 traits that shape the...

Why train F&I managers when you can train F&I superstars? Identify the 10 traits that shape the mentality of a true professional and give them every opportunity to realize their full potential.

Article

F&I Q-TIPS: Forge the Path Forward

Top trainer shares a five-step approach to changing the way your client dealerships sell products and enjoying the productivity, prosperity, and peace of mind a fully optimized F&I process can bring.

Article

How to Let F&I Ease the Squeeze

Margin compression and a cyclical downturn are a powerful combination that could put some of...

Margin compression and a cyclical downturn are a powerful combination that could put some of your dealers out of business. Reengineer your F&I training program to acknowledge and capitalize upon the shifting realities of auto retail and finance.

Article

Secrets to Sustainable Agency Success

Secrets to Sustainable Agency Success

Executive trainer has a plan for onboarding and properly equipping new agents, prospecting dealers, and creating a lasting value proposition that builds trust and loyalty among dealers.

Article

Coach Good Players to be Great

Coach Good Players to be Great

Take your F&I development program to the next level by pushing your dealers’ most talented staffers to new heights of productivity and profitability.

Video

AE HOT TIP: Make a Recommendation

Hello everyone, John Tabar at UDS. When was the last time you recommended something to someone? Maybe a restaurant? A good book or maybe a movie? You most likely did it because whatever you were recommending made an impression on you and you wanted to share it.