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Article

Agents Must Offer More Than F&I Training

Deliver the unexpected to your dealer clients by going beyond F&I training and digging into the...

Deliver the unexpected to your dealer clients by going beyond F&I training and digging into the intricacies of dealer-arranged financing, cross-departmental cooperation, and the effects your work has on the personal lives of dealership personnel.

News

Study: Top Sales Performers Are Active Listeners

What’s the secret to a successful sales call? Active listening, according to a new dealership...

A new Marchex study of 6,200 dealership sales conversations by Marchex finds the top 25% of performers listened actively, asked engaging questions, offered contact information, requested names, and were unfailingly polite.

Article

Agency Competition and Competitive Targets

Agents are some of the toughest competitors around, but every business owner can benefit from a...

Agents are some of the toughest competitors around, but every business owner can benefit from a fresh look at whom they’re competing against — including partners who aren’t holding up their end of the bargain.

Article

There's Money In Training

Protect your agency and its clients by equipping yourself with answers to the three most common...

Protect your agency and its clients by equipping yourself with answers to the three most common objections to training and relying on proven best practices to maximize ROI.

Article

The 7 Deadly Sins of Training

Top trainer lists the seven most likely reasons your agency’s F&I development program has failed...

Top trainer lists the seven most likely reasons your agency’s F&I development program has failed to deliver the results you promised your dealers.

Article

You Have to Want It Like a Walk-On

Why train F&I managers when you can train F&I superstars? Identify the 10 traits that shape the...

Why train F&I managers when you can train F&I superstars? Identify the 10 traits that shape the mentality of a true professional and give them every opportunity to realize their full potential.

Article

F&I Q-TIPS: Forge the Path Forward

Top trainer shares a five-step approach to changing the way your client dealerships sell...

Top trainer shares a five-step approach to changing the way your client dealerships sell products and enjoying the productivity, prosperity, and peace of mind a fully optimized F&I process can bring.