We’re clearly operating in a new normal, but one thing is clear – the dealership that provides the most support and instills the highest level of confidence in their customers will ultimately succeed in the coming months.
The goal in discipling employees is not to punish but rather to affect a positive change in the employee’s conduct or performance, and should remain compatible with that goal and reduce the number of times someone says, “you’re not the boss of me.”
In an effort to further engage automotive professionals and provide valuable content, JM&A Group recently launched JM&A Insider, its own, on-demand collection of automotive resources.
The status quo bias is present in every transaction, and if it isn’t discussed early and throughout the acquisition process, you could be setting yourself up to receive some bad news when you least expect it.
GMs need to keep employees excited, not just present.
Most people are drawn to a lease because of the options they have at the end of the lease. But leasing does involve some obligations. F&I trainer John Tabar says it's those responsibilities that represent an opportunity for producers to increase product enrollment on lease deals.
Set your salespeople up for long-term success at your dealership.
Agents can and should help dealers design, install, and enforce their federally mandated CMS. Luckily for everyone involved, the instructions are freely available.
If the future is video, why is F&I stuck in the past? Top trainer shares a three-step process you can use to inject new technology and enhanced personalization in your F&I training program.
American Financial’s Dwayne Wiggins wants you to interview — but not interrogate — every F&I customer. Refresh your approach with smart, pointed questions that demonstrate value and preempt objections in this powerful Tip of the Week.
IAS is offering a new, complimentary infographic for the leadership, sales, and finance teams who want to take an active role in boosting the dealership’s per-copy average.
Trainers bring a lifetime of experience and know-how to the agencies and F&I product providers that hire them, and, in some cases, they also bring concepts and curricula another party could claim as their own. Do you know what to do if this happens in your dealership?
Do you want to put your dealers on the path to increased production and higher profitability? Check out these three advanced strategies from a training expert.
A recent KPA survey found high numbers of F&I professionals untrained in key federal compliance topics and unsure of how far their compliance education had progressed.
Do you want to take your F&I development program to the next level? Establishing professional and personal goals for every trainee and giving them the tools they need to track their progress, is the first step.
More than 160 dealers, agents, and industry executives took part in the inaugural West Coast Compliance Summit, one of three concurrent events featured at Industry Summit 2016. And more than 80 of them successfully completed the event’s compliance certification component.
View more photos
