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Article

So You Want to Be an Agent

Is there life after being an F&I manager? The answer is yes. But the work of an independent...

Is there life after being an F&I manager? The answer is yes. But the work of an independent agent and trainer isn’t for everyone. A reinsurance expert and former dealer lists five prerequisites for what could be a highly rewarding career change.

News

Marcom Technologies Launches All-in-One Training Program

The customizable training platform takes Marcom’s expertise from over 30 years of training...

The customizable training platform takes Marcom’s expertise from over 30 years of training automotive professionals and helps dealerships plan, organize, and execute a strategic training initiative that will drive operational efficiency and accountability across their store.

Article

Change Is Required

The automotive industry is going through rapid change, facing additional costs associated with...

The automotive industry is going through rapid change, facing additional costs associated with personnel, benefits, and retention, and depending on a steady stream of additional customers to replace those customers that have defected. So how do you change how you conduct business to meet the current challenge?

Article

The Status Quo Bias

The status quo bias is present in every transaction, and if it isn’t discussed early and...

The status quo bias is present in every transaction, and if it isn’t discussed early and throughout the acquisition process, you could be setting yourself up to receive some bad news when you least expect it.

Article

Video Killed the Radio Star

If the future is video, why is F&I stuck in the past? Top trainer shares a three-step process...

If the future is video, why is F&I stuck in the past? Top trainer shares a three-step process you can use to inject new technology and enhanced personalization in your F&I training program.

Video

F&I Tip of the Week: Update Your Interview

American Financial’s Dwayne Wiggins wants you to interview — but not interrogate — every F&I...

American Financial’s Dwayne Wiggins wants you to interview — but not interrogate — every F&I customer. Refresh your approach with smart, pointed questions that demonstrate value and preempt objections in this powerful Tip of the Week.