Training

Photo of financial documents with a magnifying glass, calculator and pen on top

Articles

Be a Compliance Hero

Agents can steer their dealer clients toward proper advertising practices, including regular audits, to help keep them on the straight and narrow in a period of elevated regulation.

Articles

Headlines Can Be Deceiving

Warning letters the FTC sent to dealers suspected of deceptive pricing have retailers and the agents who counsel them on edge. Read past the headlines to get and stay compliant.

Photo of mechanic wiping his hands on a rag

News•by Hannah Mitchell•March 12, 2026

Service Drive Satisfaction Up

Auto dealerships have a ways to go, though, on many basic points, along with some new consumer expectations that would boost their competitiveness if fulfilled.

Photo of man's hand holding a pen above a piece of paper on a desk

Articles•by Rick McCormick•March 11, 2026

Agents Bring the Message and the Focus

The most predictable profit in today's unpredictable automotive retail market is a dealership’s finance-and-insurance department.

Articles•February 19, 2026

Policy Responses to Data Breaches

The recent 700Credit cyberattack is a wake-up call for agents and dealers. Review disclosures and tighten vendor oversight to maintain compliance and preserve customer trust.

Articles•by Gil Van Over•February 10, 2026

How Agents Help Dealers Avoid Bust-Out Scams

Update your F&I training program to include the three warning signs of a bust-out, or a nefarious, two-pronged form of bank fraud that leaves dealers and finance sources holding the bag.