agent Entrepreneur logo
MenuMENU
SearchSEARCH

Cadillac Will Offer Free Scheduled Maintenance on All 2011s

June 21, 2010
2 min to read


Cadillac said today it would offer free scheduled maintenance on its 2011 model year vehicles as part of its effort to improve customer service -- and to match similar offers being made by other luxury brands, Automotive News reported.


The 4-year/50,000-mile program is called Cadillac Premium Care Maintenance and includes scheduled oil changes, tire rotation, engine and cabin air filters and a vehicle inspection.

Ad Loading...


Last week, Lincoln announced a similar free maintenance program for 2010 and 2011 models but only for vehicles purchased and leased through Sept. 7. Lincoln’s program is for 3 years/45,000 miles.


Unlike Lincoln and European luxury brands BMW and Jaguar, Cadillac’s program doesn’t include wear-and-tear items such as brakes and windshield wipers. A spokesman said Cadillac decided against including wear-and-tear parts because “cars are going to have a lot different schedules and requirements, so it’s hard to level that out for everyone. There is a disparity in what a typical customer’s needs are.”


The spokesman said Cadillac announced the program today because production is about to begin on the 2011 models. Cadillac expects those models to arrive at dealerships in late summer.


Kurt McNeil, Cadillac’s vice president of sales and service, said in a release that the program is also expected to bring more customers back to the dealership for service. BMW of North America has said that 97 percent of its customers return to the dealer for service because of its 4-year/50,000-mile maintenance program.


Cadillac’s scheduled free maintenance includes existing programs such as a 5-year/100,000-mile powertrain warranty and 24/7 roadside assistance.

Ad Loading...


Cadillac never has offered a scheduled maintenance program covering all its vehicles, the spokesman said.


Through May, Cadillac’s U.S. sales have risen 32 percent over the same period a year ago. Other brand increases include Audi, up 31 percent; Lincoln, 12 percent; BMW division, 6 percent; Mercedes, 26 percent; and Lexus, 23 percent. Total U.S. sales increased 17 percent over the five-month period.

More Industry

Group photo of men outside storefront.
Industryby Hannah MitchellMay 28, 2026

Pennsylvania Dealership Under New Retailers

The sale of the Chrysler Dodge Jeep Ram store puts a family auto group on a leaner path as first-time dealers take the helm.

Read More →
Hallway with lockered wiring and computer
Industryby Lauren LawrenceMay 28, 2026

Battery Storage Takes Priority Over EVs

U.S. automakers are prioritizing battery energy stationary storage over electric-vehicle production as the consumer demand for EVs lags the rest of the world.

Read More →
Gray-scale photo of a line of Mini cars in a dealership parking lot
Industryby Hannah MitchellMay 27, 2026

Auto Dealers Feel Better But Not Great

A second-quarter Cox Automotive poll of franchised retailers and independents found better views of the current market after a good spring but anticipation of third-quarter storminess.

Read More →
Ad Loading...
Closeup photo of the front of a white car
Industryby Hannah MitchellMay 21, 2026

New-Vehicle Sales Picture Relative

A May forecast is complicated by last spring’s trade tariff effects on auto retail. Despite continued hard realities, many consumers took advantage of ways to bite the bullet.

Read More →
Nissan logo on front of building
Industryby Lauren LawrenceMay 21, 2026

Auto Group Acquires Third Nissan Rooftop

Iowa-based Coleman Automotive Group recently acquired its seventh dealership, McGrath Nissan, which it renamed Nissan of Elgin.

Read More →
Couple talking with auto salesman next to new car inside dealership
Industryby Hannah MitchellMay 20, 2026

April Less Affordable

Based on prices, reduced incentives and slower household income growth, consumers found it more challenging to buy new last month, Cox Automotive reported.

Read More →
Ad Loading...
Wooden people figures of different colors in a row, similar to board game pieces
IndustryMay 20, 2026

Building an Extraordinary F&I Agency

Work to determine your specialized talent, because that fact will determine everything about your agency’s future.

Read More →
Ingredient card, policies and procedures, fixed operations, variable operations, data security, audit
Industryby Jim GantherMay 19, 2026

Recipe for Compliance

The secret to both amazing barbecue and compliance is the same: understanding the basics and committing to a process.

Read More →
Photo of new Chevrolet Bolt parked on a beach
Industryby Hannah MitchellMay 14, 2026

EVs Getting More Attractive

A growing percentage of U.S. consumers are open to switching and fewer are adverse to the idea, according to a recently completed survey. That’s despite the end of a tax break.

Read More →
Ad Loading...
Benchmark bar graph showing April 2026 EV Sales
Industryby Lauren LawrenceMay 14, 2026

EV Sales Drop in April Following Surge

North American electric-vehicle sales were down 28% year-over-year, a sharp contrast from global EV sales growth of 6%.

Read More →