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Brand Loyalty Up

Rebounding inventories kept more consumers in their brands’ folds in the first half of the year.

September 4, 2024
Brand Loyalty Up

GM tops all multibrand automakers with a 68% loyalty rate in the segment, while Tesla lead all brands with the same rate.

Credit:

General Motors

2 min to read


Automotive brand loyalty is on the rise after stagnation and decline over the past few years, according to new research.

An S&P Global Mobility report shows brand loyalty increased in the first half of the year, according to its review of new-vehicle registrations. It put the loyalty rate at about 53%, up two percentage points year-over-year, the first such bump in four years.

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The stretch of brand loyalty decline was sparked by the pandemic-era inventory shrinkage and resulting vehicle price inflation.

The research found that so far this year over half of mass-market and luxury automotive brands have enjoyed loyalty bumps of at least one percentage point. S&P credits revived vehicle supplies and “a strong pipeline of return-to-market households.”

“Last year we saw a big jump in the number of households returning to market for a new vehicle, but the inventory was lacking,” said S&P Associate Director, Loyalty Product Management, Vince Palomarez in a press release on the findings. “This year, return-to-market volume remains consistent; however, inventory levels are up more than 40%, so households have more opportunity to remain loyal to their previous brand.”

Conquest activity, meanwhile, experienced decreases over the six months, the luxury segment falling 6% and the mass-market segment declining 1%.

Among brands, Tesla tops competitors with a 68% loyalty rate, according to the report, while General Motors is at the head of multibrand automakers, also with a 68% rate.

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