AutoNation Broadens Its Customer Base and Expands with Fiat Stores
AutoNation Inc., seeking to broaden its customer base, is expanding a set of no-haggle outlet centers specializing in the sale of older-model, lower-priced used cars.
Top executives of the largest U.S. auto retailer outlined the strategy today as they announced an increase in third-quarter operating profit and the addition of seven Fiat franchises awarded by Chrysler Group, reported Automotive News.
The used-car centers, called “Value Vehicle Outlets,” are located at existing stores, though the outlet cars are segregated and marked differently. AutoNation launched a pilot at its Courtesy Ford store near Orlando during the second quarter.
“We were very impressed with the customer demand for that product, so we moved very quickly and opened 15 more in the third quarter,” AutoNation COO Michael Maroone said in an interview today. “Those are on our existing real estate, and they utilize cars that we normally would be sending to wholesale.”
Six more locations are planned by next March, bringing the total to 22. The outlets stretch across all four of AutoNation's regions, with one to three sites planned in a market area depending on the population and supply of used vehicles, Maroone said.
Vehicles at the outlet have an average price of less than $8,000. At one outlet location in south Florida, prices advertised online ranged from about $2,000 for a 1997 Ford Aspire to $23,000 for a 2007 Lexus RX 350.
The outlet vehicles go through a thorough reconditioning, Maroone said. They are backed by a three-day money-back guarantee and a one-year roadside assistance package.
AutoNation expects incremental sales of between 50 and 60 vehicles from each outlet per month, Maroone said. Vehicle margins as a percent of revenue are higher than the typical used vehicle, he said, though the absolute dollar profit is slightly less.
“It's an opportunity to retail a vehicle that we normally would wholesale,” Maroone said. “It's incremental business, and it helps us create another retail customer.”
Fiat stores
The retailer's Fiat locations will be in California, Colorado, Arizona, Washington, Virginia and Georgia. Chrysler announced last week that it had begun awarding the franchises but didn't reveal the number or names of the retailers.
AutoNation continues to talk to Chrysler about additional locations, CEO Mike Jackson said in the interview.
“We've got great locations from Washington, D.C., to Washington state,” Jackson said. “With seven big Fiat stores, we think we'll ultimately be the biggest retailer of Fiat in the United States.”
The Fiat stores likely will open near the end of next year's first quarter, Maroone said. AutoNation already owns the facilities that will house the seven Fiat stores. AutoNation declined to discuss how much it is investing in Fiat or how many employees it will add at the new stores.
More Industry

Pennsylvania Dealership Under New Retailers
The sale of the Chrysler Dodge Jeep Ram store puts a family auto group on a leaner path as first-time dealers take the helm.
Read More →
Battery Storage Takes Priority Over EVs
U.S. automakers are prioritizing battery energy stationary storage over electric-vehicle production as the consumer demand for EVs lags the rest of the world.
Read More →
Auto Dealers Feel Better But Not Great
A second-quarter Cox Automotive poll of franchised retailers and independents found better views of the current market after a good spring but anticipation of third-quarter storminess.
Read More →
New-Vehicle Sales Picture Relative
A May forecast is complicated by last spring’s trade tariff effects on auto retail. Despite continued hard realities, many consumers took advantage of ways to bite the bullet.
Read More →
Auto Group Acquires Third Nissan Rooftop
Iowa-based Coleman Automotive Group recently acquired its seventh dealership, McGrath Nissan, which it renamed Nissan of Elgin.
Read More →
April Less Affordable
Based on prices, reduced incentives and slower household income growth, consumers found it more challenging to buy new last month, Cox Automotive reported.
Read More →
Building an Extraordinary F&I Agency
Work to determine your specialized talent, because that fact will determine everything about your agency’s future.
Read More →
Recipe for Compliance
The secret to both amazing barbecue and compliance is the same: understanding the basics and committing to a process.
Read More →
EVs Getting More Attractive
A growing percentage of U.S. consumers are open to switching and fewer are adverse to the idea, according to a recently completed survey. That’s despite the end of a tax break.
Read More →
EV Sales Drop in April Following Surge
North American electric-vehicle sales were down 28% year-over-year, a sharp contrast from global EV sales growth of 6%.
Read More →