agent Entrepreneur logo
MenuMENU
SearchSEARCH

Safety Agency Investigates Ford Minivans and the Jeep Liberty

September 21, 2011
2 min to read


Following the report of a death and three injuries, the National Highway Traffic Safety Administration has begun investigating collapsing tire jacks on about 206,000 Ford Freestar and Mercury Monterey minivans from the 2004-5 model years. In a separate action, the agency has upgraded its investigation into rear suspension failures on about 200,000 Jeep Liberty S.U.V.’s from the 2004-5 model years, reported The New York Times.


In a filing dated Sept. 13, the agency said it had five complaints from consumers and one report from Ford of jacks failing, which resulted in minivans falling off of the jacks.

Ad Loading...


The agency said it had reports of three injuries and one fatality, the latter occurring when a vehicle fell on a man working beneath it without any additional support.


In each case, the jacks “appeared to have failed at the slotted hinge joints which separated under load,” the agency said.


Wesley Sherwood, a Ford spokesman, wrote in an e-mail that the automaker would “fully cooperate with the government as they review the matter,” including the allegation of a death. Ford did not report the fatality to the agency, Mr. Sherwood said.


On the Jeeps, the agency has intensified an investigation it started last April after receiving nine complaints that rear lower control arms were rusting and failing. That included three complaints indicating that drivers lost control but did not crash. The investigation covered 370,000 examples of Liberty models from 2002-5.


In a Sept. 15 document, the safety agency said it had 13 complaints related to the failures, but no reports of crashes or injuries.

Ad Loading...


N.H.T.S.A. said that while the initial investigation covered 2002-5 vehicles — a full model generation of the Liberty — all of the complaints involved vehicles from 2004–5 driven in states that used a lot of road salt. Chrysler, when asked for technical information, disclosed that it had made what the agency called a “substantial design change” to the rear suspension starting with the 2004 model year. None of the complaints received by the agency indicated there were rust problems with 2002-3 models, so now the agency has focused its investigation on the 2004-5 model years.


More Industry

Two white men's shaking hands
Industry•October 15, 2026

Penske Auto Group Deal a Record

The deal to take the dealership and transportation services company private sets a new pace for industry buy-sell transactions.

Read More →
Rows of cars parked in exterior lot
Industry•by Hannah Mitchell•October 8, 2026

War Toll a Damper on Used Auto Prices

Cox Automotive found wholesale depreciation to be elevated in September amid high fuel prices and this year's unusual hurricane season.

Read More →
Mechanic cleaning interior of engine
Industry•by Lauren Lawrence•October 8, 2026

Bridge the Maintenance Gap

With many drivers missing recommended maintenance, service departments offering transparency and efficiency have a better chance of reaching financially strained consumers.

Read More →
Ad Loading...
Ford F-150 truck rounding a curve
Industry•by Hannah Mitchell•October 1, 2026

California Store Has New Owner

The longtime dealership in the northern part of the state is known for robust fleet sales and has served the state capital for 115 years.

Read More →
crane lowering a pipeline into the ground
Industry•by Lauren Lawrence•October 1, 2026

BMW Plant Pursues Cleaner Energy

BMW Group Plant Leipzig has utilized hydrogen to help power its production since 2013, but a new pipeline is planned to take it to another level.

Read More →
Two dodge cars outside of dealership.
Industry•by Lauren Lawrence•September 17, 2026

Auto Affordability Inches Up

The latest Cox Automotive and Moody’s Analytics index shows a slight increase in new-vehicle affordability despite high prices.

Read More →
Ad Loading...
Five men smiling for photo in front of Honda car dealership.
Industry•by Lauren Lawrence•September 10, 2026

Ohio Auto Group Under New Ownership

After 79 years with the Schluter family, Mansfield Auto Group has been acquired by Missouri-based Clement Auto Group.

Read More →
Blue and white RV parked on beach facing the ocean.
Industry•by Lauren Lawrence•September 3, 2026

RV Group Expands Carolina Footprint

Blue Compass RV Columbia Northeast is the 13th RV dealership owned by Blue Compass in the Carolinas.

Read More →
Photo of two men and one woman on a discussion panel
Industry•by Hannah Mitchell•September 1, 2026

Agent Acumen

An Agent Summit panel of people who’ve been supporting auto dealers for years gave both timely and timeless advice for those starting out or mulling the prospect.

Read More →
Ad Loading...
Gloved hand holding two wrenches next to “Turn Overdue into Opportunity” Graphic
Industry•by Lauren Lawrence•August 27, 2026

Missed Maintenance Creates Opportunity

As families get back on the road and into daily school routines, service drives have an opportunity to capture customers who are behind on recommended vehicle maintenance.

Read More →
Ad Loading...