agent Entrepreneur logo
MenuMENU
SearchSEARCH

Safety Agency Investigates Ford Minivans and the Jeep Liberty

September 21, 2011
2 min to read


Following the report of a death and three injuries, the National Highway Traffic Safety Administration has begun investigating collapsing tire jacks on about 206,000 Ford Freestar and Mercury Monterey minivans from the 2004-5 model years. In a separate action, the agency has upgraded its investigation into rear suspension failures on about 200,000 Jeep Liberty S.U.V.’s from the 2004-5 model years, reported The New York Times.


In a filing dated Sept. 13, the agency said it had five complaints from consumers and one report from Ford of jacks failing, which resulted in minivans falling off of the jacks.

Ad Loading...


The agency said it had reports of three injuries and one fatality, the latter occurring when a vehicle fell on a man working beneath it without any additional support.


In each case, the jacks “appeared to have failed at the slotted hinge joints which separated under load,” the agency said.


Wesley Sherwood, a Ford spokesman, wrote in an e-mail that the automaker would “fully cooperate with the government as they review the matter,” including the allegation of a death. Ford did not report the fatality to the agency, Mr. Sherwood said.


On the Jeeps, the agency has intensified an investigation it started last April after receiving nine complaints that rear lower control arms were rusting and failing. That included three complaints indicating that drivers lost control but did not crash. The investigation covered 370,000 examples of Liberty models from 2002-5.


In a Sept. 15 document, the safety agency said it had 13 complaints related to the failures, but no reports of crashes or injuries.

Ad Loading...


N.H.T.S.A. said that while the initial investigation covered 2002-5 vehicles — a full model generation of the Liberty — all of the complaints involved vehicles from 2004–5 driven in states that used a lot of road salt. Chrysler, when asked for technical information, disclosed that it had made what the agency called a “substantial design change” to the rear suspension starting with the 2004 model year. None of the complaints received by the agency indicated there were rust problems with 2002-3 models, so now the agency has focused its investigation on the 2004-5 model years.


More Industry

Photo of two men in suit jackets shaking hands next to new car inside of a dealership
IndustryApril 23, 2026

A New Consumer Culture in the Auto Dealership

Dealers should aim to build a positive work environment, helping employees execute an efficient experience, from their online research to the final delivery of the vehicle.

Read More →
Closeup of the side of an Audi car
Industryby Hannah MitchellApril 23, 2026

New-Vehicle Sales Down

A cloudy April forecast was expected due to last April’s sales surge in anticipation of U.S. trade tariff-inflated prices. Meanwhile, automakers pumped up incentives to address today’s consumer wallet woes.

Read More →
Photo of Cadillac Lyriq SUV on road with partly cloudy sky in background
Industryby Hannah MitchellApril 16, 2026

Used Autos Selling for More

A recent price spike due to several larger market forces, though it hasn’t dulled demand, is pushing more consumers to efficient models to squeeze in buys.

Read More →
Ad Loading...
Photo of facade of Waldorf Toyota car dealership
Industryby Hannah MitchellApril 16, 2026

Maryland Auto Group Sells

A group out West picked up the major D.C.-area collection, putting it in the upper tiers of private automotive groups in the U.S.

Read More →
Line graphic showing Cox Automotive's March Credit Availability Index status
Industryby Hannah MitchellApril 13, 2026

Auto Lending Opens Up in March

Lenders loosened access for subprime borrowers, and consumers with negative equity reached a record high, Cox Automotive reported.

Read More →
electric vehicle next to an urban charging station. EV Demand Diverges. F&I and Showroom logo
Industryby Lauren LawrenceApril 10, 2026

EV Interest Varies Regionally

U.S. consumer interest in electric vehicles lags behind other countries despite the rising gas prices caused by the ongoing war in the Middle East.

Read More →
Ad Loading...
Photo of the rear of a Mercedes GLC 400 electric SUV with a skyline in the background
Industryby Hannah MitchellApril 10, 2026

Brands Weighed on Projected Recalls

Research reveals the brands and models most likely to have higher recall rates over their lifetimes. While some brands rank high, addressing safety issues can be a selling point.

Read More →
Photo of white 2026 Ford Bronco on a sandy beach
Industryby Hannah MitchellApril 10, 2026

March New-Vehicle Sales Don’t Reflect War

Cox Automotive data shows Americans doubled down on big-is-better despite price increases. Slightly higher incentives helped fuel the demand.

Read More →
Photo of several cars on lifts in a service center
Industryby Hannah MitchellApril 9, 2026

Franchised Dealers Stand to Gain Service Business

Cox Automotive research shows both the opportunities and the challenges in turning consumers’ growing affordability needs into increased fixed-operations revenue.

Read More →
Ad Loading...
Photo of office desk with open laptop on it and an empty chair next to it
IndustryApril 9, 2026

What Matters Most in Building Your Agency

The partner you choose for growth and expansion is key, because better is the ultimate goal instead of growth for growth’s sake.

Read More →