Nissan Hires David Champion for newly-created position
FRANKLIN, Tenn. - Nissan, which is launching five new vehicles in 15 months, hired former Consumer Reports Auto Test Center Senior Director, David Champion, for the newly created position of executive adviser, competitive assessment and quality.
Champion will report to Steve Monk, director, vehicle evaluation and testing and chief marketability engineer for Nissan Technical Center North America, and he will be based at its Arizona Testing Center. His work also will align closely with customer satisfaction efforts overseen by Carla Bailo, senior vice president, research and development. Champion's hiring marks his return to Nissan, where he served as a quality assurance engineer from 1994 to 1997, working to identify and correct customer dissatisfiers.
"David Champion's unique industry background will help ensure that the customer's voice is evident in every product we engineer," said Bailo. "His experience in developing robust testing methods will help Nissan keep pace with the increasing complexity of our products and stay focused on continually improving our customer satisfaction ratings."
Champion will play a key role in Nissan's focus on quality improvement for which the company has been increasingly recognized. Nissan and Infiniti were among the most improved brands in J.D. Power and Associates' 2012 Initial Quality Study that ranks new-vehicle quality. In the 2012 Customer Satisfaction Index Study, which surveys customers' satisfaction with dealer service departments, Nissan scored the largest improvement in the industry. In 2011, Nissan also made the largest improvement for any volume automaker in the history of the J.D. Power Sales Satisfaction Index Study that asks consumers for their impression of the dealership where they just purchased a vehicle.
Prior to his roles at Consumer Reports and Nissan, Champion was a principal engineer at Land Rover of North America, where he established remote test facilities throughout the United States and Canada. Champion earned dual bachelor's degrees at University of Aston, Birmingham, England, in mechanical engineering and metal and material science.
Champion joins Nissan on Sept. 10.
More Industry

RV Group Expands Carolina Footprint
Blue Compass RV Columbia Northeast is the 13th RV dealership owned by Blue Compass in the Carolinas.
Read More →
Agent Acumen
An Agent Summit panel of people who’ve been supporting auto dealers for years gave both timely and timeless advice for those starting out or mulling the prospect.
Read More →
Missed Maintenance Creates Opportunity
As families get back on the road and into daily school routines, service drives have an opportunity to capture customers who are behind on recommended vehicle maintenance.
Read More →
Mitsubishi Unveils U.S. Plan
The automaker announced a strategy that includes an expanded lineup and dealership presence, along with more ‘rugged’ and electric models.
Read More →
Selling to Grow
The question of whether you should sell your agency and if so, when, is up to you. But it’s a question worth asking to ensure you keep the business on the right path for yourself, employees and clients.
Read More →
Recalled Vehicles Hit 5-Year High
Though the number of events has fallen so far this year, impacted units are up significantly. Meanwhile, regulators consider consumer notification changes.
Read More →
Auto Group Acquires Top-Performing Rooftop
Car Pros sold its Kia Huntington Beach location to Sutherlin Automotive Group, marking the buyer’s third location in Southern California.
Read More →
China as Pacesetter
Automotive leaders huddled on where North America stands in the global picture and how it can strengthen its position against the Asian juggernaut’s surging industry.
Read More →
BMW Concept Car Makes Fuel to Burn
The prototype developed in concert with a South Carolina university engineering team generates more solar energy than it uses in a typical daily commute.
Read More →
South Carolina Auto Group Downsizes
Florida-based group Holler-Classic has acquired four rooftops, its first in South Carolina, from Dick Smith Automotive Group.
Read More →