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Where's Your Moral Compass?

Agents have an opportunity to make a real difference in dealerships staffed by F&I professionals...

Agents have an opportunity to make a real difference in dealerships staffed by F&I professionals who have lapsed in their dedication to compliance — or never had it.

News

VAS Partners With Assurant

Vehicle Administrative Services will develop roadside assistance and customer service solutions through a new partnership with Assurant.

Video

HOT TIP: Pace Can Equal Profit

At UDS’s F&I Option Disclosure boot camps, we have found many F&I pros speak way too fast or (less commonly) way too slow. Learn how perfect pacing refines the menu presentation and improves gaining-commitment skills.

Video

AE HOT TIP: Doubling Down on Paint & Fabric Protection

Hello! John Tabar from UDS. I want to talk about doubling down on environmental products today. When a customer enrolls in paint and fabric protection, most of the time it is because the condition and appearance of the vehicle is important to him or her.

News

EFG: Dealers Need Bridge From F&I to Service

EFG Companies’ John Pappanastos has offered new commentary on the relationship between finance and service, including the need for full integration to maintain dealer and agency revenue.

Article

F&I Providers Honored in Dealers’ Choice Awards

On Wednesday, Oct. 10, at the Caribe Royale Orlando in Orlando, Fla., Industry Summit 2018 concluded with a presentation of the 14th annual Dealers’ Choice Awards. Launched in 2005, the program was designed to give dealers the opportunity to recognize their favorite industry partners — including providers of F&I products, training, technology, and financing — and rate them on the quality and value of their product or service, the quality of their customer service, and whether they would recommen

Video

F&I Tip of the Week: Power of the Pause

F&I Tip of the Week: Power of the Pause

When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.

Video

Ziegler: They Said I Was a Crackpot

Ziegler: They Said I Was a Crackpot

Jim Ziegler holds Uber responsible for the death of an Arizona woman who was run down by an autonomous SUV in March, but he doubts executives will face criminal charges. In They Finally Killed Somebody, the Alpha Dawg traces the so-called demand for driverless vehicles to the handful of businesses that stand to gain the most — including some of your closest partners. Click here to read the story.