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Reframing F&I

Personalizing the buying experience for consumers can shift the transaction from a negative to a...

Personalizing the buying experience for consumers can shift the transaction from a negative to a positive one in their mind.

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Tip of the Week: Are You An Early Riser?

How early do you get out of your office and engage the customer? Top F&I managers know that the...

How early do you get out of your office and engage the customer? Top F&I managers know that the sooner they engage the customer, the better. Tune in to this Tip of the Week with John Tabar of UDS.

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F&I Tip of the Week: Avoiding Down Time

What should you do, or say, to fill the time when recalculating payments to illustrate the...

What should you do, or say, to fill the time when recalculating payments to illustrate the customer's choices? Tune in to this F&I Tip of the Week with John Tabar of UDS to find out!

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F&I Saboteurs: Part II

In a previous tip, Dwayne Wiggins from the Automotive Training Academy discussed two F&I...

In a previous tip, Dwayne Wiggins from the Automotive Training Academy discussed two F&I saboteurs that reside in the overall sales process. Idle time for the customer and rushing through the process to accommodate a false time expectation. Unfortunately, those are not the only ones that may be negatively impacting the customer experience. Here are 3 additional saboteurs to be on the lookout for.

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F&I Tip of the Week: The 80/20 Rule

Have you heard of the 80/20 Rule? I bet you have, but you may be wondering what to do with the...

Have you heard of the 80/20 Rule? I bet you have, but you may be wondering what to do with the other 80% of your time. John Tabar from UDS offers some suggestions in this F&I Tip of the Week.

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F&I Tip of the Week: Are You a Believer

Do you believe in your products or do you just sell them? It's a fair question. Here's a another...

Do you believe in your products or do you just sell them? It's a fair question. Here's another question that will help you find out ... What products are you currently enrolled in to protect your own personal vehicle? If the answer is none, that might be an indication that you are not a true believer after all. UDS' John Tabar encourages you to believe in the products you are selling to help the customer believe in their value.