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The dealership profit center plays an important role in customer retention, and generation Z customers are showing the highest loyalty rates, based on recent CDK Global data.
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Auto dealerships have a ways to go, though, on many basic points, along with some new consumer expectations that would boost their competitiveness if fulfilled.
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Stay connected to buyers, assessing their needs and pain points to make your service drive their go-to.
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Study finds that though overall service drive revenue is up, loyalty is eroding
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Survey finds frustrations, evolving desires, and untapped sales potential
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Reynolds and Reynolds, UVeye collaboration intended to help service advisers give customers transparent view of concerns.
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ASE poll to determine which repair tasks are performed the most pivots to brake-related work.
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Companies offer auto dealers vehicle repair financing through flexible payment options.
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The poll is intended to determine the most frequently conducted tasks.
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