Reynolds and Reynolds and UVeye are collaborating effort to enhance the quality of service from the moment a customer arrives at a dealership. Service advisers operating with a Reynolds Retail Management System and equipped with UVeye’s artificial-intelligence-powered vehicle-inspection technology will now be able to approach guests with usable information.

The companies are scheduled to unveil the offering at the NADA Show next week.

“The ability to provide customers with a transparent understanding of potential issues their vehicle may have, and not blindside them with unexpected added work, builds credibility and goodwill,” said UVeye Chief Commercial Officer Omer Bar-Joseph. “Customer service is the lynchpin to retaining customers and to turning their time at a dealership into really positive experiences. This collaboration allows for dealerships to start that experience off on the right foot.”

When a customer arrives at a dealership, his or her vehicle will be scanned with the UVeye system. The adviser will then be alerted through Reynolds’ ERA-IGNITE on items to review with the customer. 

“The alert catches their eye, and the information it provides makes it easy for them to explain to customers where they may have trouble they didn’t even know about,” said Jim Montella, service director of Team Toyota of Princeton. “It shows our customers that we are looking out for their safety. Our customers appreciate that, and they say the pictures we present of their vehicle are very cool to see.”

As customers’ needs for transparency, convenience and timeliness have changed, it’s vital to meet their expectations with innovative processes that create efficiencies. In this case, communicating with the customer early in a service visit ensures they are well-informed and boosts customer satisfaction and acceptance of recommended work, the companies said.

Additionally, UVeye’s inspection technology flags areas technicians may want to more closely inspect to identify work that needs to be done to keep the customer’s vehicle operating smoothly. It can also build credibility for technicians, who can use photos or videos to explain recommended or necessary repairs when it comes time for the customer to decide which work to approve.

“In most service departments, there are two things that lead to happy customers and increased performance – efficiency and upsell percentage. The more we can bring into Reynolds Retail Management System, the more efficiency is created, and UVeye has proven to be a great tool to help increase closing ratios. We are very excited about this opportunity for our customers,” said Jason Sideris, Reynolds' vice president of fixed operations product management.