agent Entrepreneur logo
MenuMENU
SearchSEARCH

Toyotas with Electronic Controls Get Higher Rate of Speed Complaints, Study Says

October 13, 2010
3 min to read


WASHINGTON - Three Toyota models with electronic throttle control systems have had at least four times the rate of unintended acceleration complaints as the same models without the systems -- suggesting anew the possibility of electronic safety defects, a study has found.


Toyota Motor Corp. has said repeatedly that there is no evidence showing electronic throttles have caused unintended acceleration in its vehicles, reported Automotive News.

Ad Loading...


The statistical study by consultant Randy Whitfield of Quality Control Systems, which was funded in part by plaintiff lawyers, was presented Monday to a National Academy of Sciences panel examining sudden acceleration in Toyota vehicles. The academy asked Whitfield to present his findings.


The study found significant differences in the rates of consumer complaints to the National Highway Traffic Safety Administration for the Toyota Camry, Lexus ES 300 and Toyota Tacoma pickup from the 1998-2007 model years depending on whether the vehicles had electronic sensors or not.


The rates were 5½ times as high for Camrys with electronic-throttle control systems as for those without, the 71-page presentation said. The rates were 20 times as high for Lexus ES 300s with the electronic controls as for those without. And rates were four times as high for Tacomas with the systems as for those without.


Whitfield acknowledged the likelihood that floor mat interference, sticky gas pedals, and driver error have played a role in some sudden acceleration accidents involving Toyota vehicles.


But to the extent that those causes can't explain the disparity in complaint rates for the three models, “electronic control systems are certainly a reasonable explanation,” Whitfield, of Crownsville, Md., said in an e-mail today.

Ad Loading...


The Whitfield study sought to limit the impact that age might have on a vehicle's performance by including only complaints filed during the first calendar year after introduction of a model year.


Toyota has said electronic defects have not played a role in any of the 93 sudden acceleration deaths reported by consumers to NHTSA or in the millions of vehicles recalled by the automaker since last November.


Instead, Toyota has blamed problems such as floor mat interference and sticky gas pedals, as well as driver error.


Toyota faults complaints


Toyota spokesman Brian Lyons said today that customer complaints to NHTSA are “anonymous and unverified.”

Ad Loading...


“NHTSA uses the database to help monitor auto safety trends -- not to track individual accidents or incidents,” Lyons said in an e-mail today. “While the complaint database is a valuable tool for government safety regulators, it is not an accurate record of issues involving any vehicle or manufacturer.”


Toyota received some support when the federal agency used crash-data recorders, known as black boxes, to examine 58 crashes blamed on sudden acceleration.


Brakes weren't applied by drivers in at least 35 of those crashes, and NHTSA said in August that it saw no evidence of electronics-related causes.


But Toyota has acknowledged that the black-box tests by themselves have only limited value.


NHTSA has asked the National Academy of Sciences and NASA to conduct in-depth studies of unintended acceleration. The science panel's report is due in June.

More Industry

Photo of two men in suit jackets shaking hands next to new car inside of a dealership
IndustryApril 23, 2026

A New Consumer Culture in the Auto Dealership

Dealers should aim to build a positive work environment, helping employees execute an efficient experience, from their online research to the final delivery of the vehicle.

Read More →
Closeup of the side of an Audi car
Industryby Hannah MitchellApril 23, 2026

New-Vehicle Sales Down

A cloudy April forecast was expected due to last April’s sales surge in anticipation of U.S. trade tariff-inflated prices. Meanwhile, automakers pumped up incentives to address today’s consumer wallet woes.

Read More →
Photo of Cadillac Lyriq SUV on road with partly cloudy sky in background
Industryby Hannah MitchellApril 16, 2026

Used Autos Selling for More

A recent price spike due to several larger market forces, though it hasn’t dulled demand, is pushing more consumers to efficient models to squeeze in buys.

Read More →
Ad Loading...
Photo of facade of Waldorf Toyota car dealership
Industryby Hannah MitchellApril 16, 2026

Maryland Auto Group Sells

A group out West picked up the major D.C.-area collection, putting it in the upper tiers of private automotive groups in the U.S.

Read More →
Line graphic showing Cox Automotive's March Credit Availability Index status
Industryby Hannah MitchellApril 13, 2026

Auto Lending Opens Up in March

Lenders loosened access for subprime borrowers, and consumers with negative equity reached a record high, Cox Automotive reported.

Read More →
electric vehicle next to an urban charging station. EV Demand Diverges. F&I and Showroom logo
Industryby Lauren LawrenceApril 10, 2026

EV Interest Varies Regionally

U.S. consumer interest in electric vehicles lags behind other countries despite the rising gas prices caused by the ongoing war in the Middle East.

Read More →
Ad Loading...
Photo of the rear of a Mercedes GLC 400 electric SUV with a skyline in the background
Industryby Hannah MitchellApril 10, 2026

Brands Weighed on Projected Recalls

Research reveals the brands and models most likely to have higher recall rates over their lifetimes. While some brands rank high, addressing safety issues can be a selling point.

Read More →
Photo of white 2026 Ford Bronco on a sandy beach
Industryby Hannah MitchellApril 10, 2026

March New-Vehicle Sales Don’t Reflect War

Cox Automotive data shows Americans doubled down on big-is-better despite price increases. Slightly higher incentives helped fuel the demand.

Read More →
Photo of several cars on lifts in a service center
Industryby Hannah MitchellApril 9, 2026

Franchised Dealers Stand to Gain Service Business

Cox Automotive research shows both the opportunities and the challenges in turning consumers’ growing affordability needs into increased fixed-operations revenue.

Read More →
Ad Loading...
Photo of office desk with open laptop on it and an empty chair next to it
IndustryApril 9, 2026

What Matters Most in Building Your Agency

The partner you choose for growth and expansion is key, because better is the ultimate goal instead of growth for growth’s sake.

Read More →