agent Entrepreneur logo
MenuMENU
SearchSEARCH

‘Ringless’ Voicemails Off Limits After FCC Ruling

Marketing method used by some auto dealers now requires prior consumer consent.

November 30, 2022
‘Ringless’ Voicemails Off Limits After FCC Ruling

Some dealership groups have settled lawsuits over ringless voicemails, including Moss Bros. Auto Group.

IMAGE: Getty Images/Yuliia Konakhovska

1 min to read


A marketing method some auto dealers use is now illegal without consumers’ consent, the Federal Communications Commission has ruled.

The FCC decided that “ringless” voicemails fall under the Telephone Consumer Protection Act of 1991 because they amount to calls by “an artificial or prerecorded voice.”

Ad Loading...

FCC Chairwoman Jessica Rosenworcel said in a statement that, “no one wants to miss important calls from family and friends because these garbage messages fill up their in-box.”

Such “calls” go straight to the receiver’s voicemail with no telephone ring beforehand and therefore allow no way for the receiver to intercept them. Rosenworcel called them “unbelievably annoying.”

The TCPA was enacted to protect consumers from unwanted robocalls and from nonemergency calls to their wireless telephones using automatic dialing systems or artificial or prerecorded voices unless the receiver grants prior express consent.

The FCC ruled that ringless voicemails amount to robocalls and are therefore covered by the act. It has authority to enforce the rule, or consumers can sue over violations.

The agency said it’s gotten dozens of consumer complaints each year about ringless voicemails.

Ad Loading...

Some auto dealers, along with other businesses and political campaigns, have used such calls for marketing purposes, and some dealership groups have settled lawsuits over them, including Moss Bros. Auto Group.

CASE IN POINT: California Auto Group Reaches Settlement in Ringless Voicemail Case

 

Originally posted on Auto Dealer Today

More Industry

Five men smiling for photo in front of Honda car dealership.
Industryby Lauren LawrenceSeptember 10, 2026

Ohio Auto Group Under New Ownership

After 79 years with the Schluter family, Mansfield Auto Group has been acquired by Missouri-based Clement Auto Group.

Read More →
Blue and white RV parked on beach facing the ocean.
Industryby Lauren LawrenceSeptember 3, 2026

RV Group Expands Carolina Footprint

Blue Compass RV Columbia Northeast is the 13th RV dealership owned by Blue Compass in the Carolinas.

Read More →
Photo of two men and one woman on a discussion panel
Industryby Hannah MitchellSeptember 1, 2026

Agent Acumen

An Agent Summit panel of people who’ve been supporting auto dealers for years gave both timely and timeless advice for those starting out or mulling the prospect.

Read More →
Ad Loading...
Gloved hand holding two wrenches next to “Turn Overdue into Opportunity” Graphic
Industryby Lauren LawrenceAugust 27, 2026

Missed Maintenance Creates Opportunity

As families get back on the road and into daily school routines, service drives have an opportunity to capture customers who are behind on recommended vehicle maintenance.

Read More →
Mitsubishi shadow line-up
Industryby Hannah MitchellAugust 25, 2026

Mitsubishi Unveils U.S. Plan

The automaker announced a strategy that includes an expanded lineup and dealership presence, along with more ‘rugged’ and electric models.

Read More →
Photo of a laptop, cellphone and eyeglasses on a desk next to an office window
IndustryAugust 24, 2026

Selling to Grow

The question of whether you should sell your agency and if so, when, is up to you. But it’s a question worth asking to ensure you keep the business on the right path for yourself, employees and clients.

Read More →
Ad Loading...
Mechanic holding a vehicle diagnostic device while standing above an open car hood
Industryby Hannah MitchellAugust 24, 2026

Recalled Vehicles Hit 5-Year High

Though the number of events has fallen so far this year, impacted units are up significantly. Meanwhile, regulators consider consumer notification changes.

Read More →
outside of car dealership with cars parked in front
Industryby Lauren LawrenceAugust 20, 2026

Auto Group Acquires Top-Performing Rooftop

Car Pros sold its Kia Huntington Beach location to Sutherlin Automotive Group, marking the buyer’s third location in Southern California.

Read More →
Cars from the rear on a Shanghai freeway
Industryby Hannah MitchellAugust 19, 2026

China as Pacesetter

Automotive leaders huddled on where North America stands in the global picture and how it can strengthen its position against the Asian juggernaut’s surging industry.

Read More →
Ad Loading...
Orange BMW car on empty road.
Industryby Hannah MitchellAugust 14, 2026

BMW Concept Car Makes Fuel to Burn

The prototype developed in concert with a South Carolina university engineering team generates more solar energy than it uses in a typical daily commute.

Read More →
Ad Loading...