NAE/NWAN Adds 30- to 90-Day Vehicle Return Program
National Automotive Experts and NWAN have launched Money Back Guarantee, a vehicle return program billed as the industry’s longest with coverage up to 90 days.
STRONGSVILLE, Ohio — National Automotive Experts (NAE/NWAN) announced the launch of Money Back Guarantee. The new vehicle return program was designed to provide customers with added peace of mind through a 30-day or 1,000-mile, 60-day or 2,000-mile, or 90-day or 3,000-mile return program for new or used vehicles.
Structured as a pre-load benefit, Money Back Guarantee enhances a dealer’s value proposition by offering three of the longest return terms in the industry, said NAE/NWAN CEO Kelly Price.
“Consumers continue to require a personalized buying experience. Companies like CarMax, Tesla and Carvana have been offering a ‘try before you buy’ program for some time. We felt it was critical to create a return program that functions as a ‘why buy here’ and provides greater benefits than the offerings from these companies,” Price said. “We believe our Money Back Guarantee program does this, while continuing to support the traditional car-buying experience.”
Money Back Guarantee can be customized to a dealer’s requirements, with the option to pick their term, vehicle eligibility, and marketing material at time of program setup. In the event the customer returns their vehicle, the program pays the dealer a $2,500 benefit to help offset the cost of the return expense of putting the car back in inventory, all according to the announcement.
Originally posted on F&I and Showroom
More Product & Technology
Computer Headaches on the Road
Consumers keep complaining about new cars’ infotainment tech, but are automakers listening? A recent survey shows regression except for mapping and speakers.
Read More →
Another Death Tied to Imported Air Bags
The Texas traffic fatality is the 11th federal regulators have connected to defective inflators imported from China. They urge that a certain population of used vehicles be inspected.
Read More →
Roadside Warnings Debut
Mazda works with AAA and a technology company to alert passersby to stranded vehicles from its lineup, for both parties’ safety.
Read More →
AI As Trainer?
This month, Agent Entrepreneur Editor Hannah Mitchell shares an artificial-intelligence development that could upend traditional dealership training.
Read More →
A Lingering Auto Tech Divide
Automakers still struggle to hit consumers’ sweet spot, hanging onto the despised touchscreen and adding other complex systems while simple, effective details hit the mark.
Read More →
AI, China and the Next Wave of Auto Retail Innovation
F&I sits at the center of the changes expected to sweep the industry in just the new few years as new players change the game.
Read More →
That Bot Can Do a Lot
Artificial intelligence was all the buzz at the 2026 Agent Summit. A panel of tech specialists broke through the noise to give agents guidance on steering dealer clients.
Read More →
Cyber F&I
Your dealer clients could only benefit from showcasing products on their websites along with vehicle inventory. Modern consumers expect to be informed and are more likely to buy products when they are.
Read More →
Road Glare to Drop a Notch?
Audi is preparing two SUV models for the American market with the automaker’s adaptive LED headlights. Its technology is designed to reduce brightness for other drivers, a growing complaint among U.S. motorists.
Read More →
AppOne Partners With RouteOne for E-Contracting Solution
By digitizing the entire contracting and funding process, the company says auto dealers can eliminate frustrating and disorganized manual processes.
Read More →