Lithia Named 2011 F&I Dealer of the Year
TORRANCE — F&I and Showroom magazine named Lithia Motors Inc. as its 2011 F&I Dealer of the Year. The award was presented to Steve Justice, F&I training manager, during a special ceremony on Monday, Sept. 26, at the magazine’s Industry Summit 2011.
Lithia, founded in 1946 as a Chrysler Plymouth Dodge Franchises, becomes the magazine’s 11th F&I Dealer of the Year, an award sponsored this year by Resource Automotive. The Medford, Ore.-based group, which operates 85 dealerships in the Western and Midwest United States, represents one of the nation’s largest publicly traded dealer groups.
“I think our field of F&I Pacesetters was the strongest we’ve had in a long time,” said Gregory Arroyo, executive editor of F&I and Showroom magazine. “What really stuck out to us was Steve’s support team. Not many dealer operations have the luxury of having a team devoted solely to ensuring compliance, as well as monitoring performance levels and training F&I producers.”
The dealer group’s F&I department includes 145 F&I producers, all of which Justice is responsible for monitoring and training. Additionally, the dealer group is coming off a stellar second quarter, in which revenue generated from F&I increased 32.3 percent. Average gross profit per retail unit also increased 8.9 percent to $1,000 during the quarter.
Lithia was one of seven operations named a 2011 F&I Pacesetter, or finalists for the F&I Dealer of the Year award. Other Pacesetters included Dick Hannah Dealerships, Vancouver, Wash.; Fremont Motors, Lander, Wyo.; Haddad Dealerships, Pittsfield, Mass.; International Auto – Orland Park, Tinley Park, Ill. (Part of the International Autos Group); Jenkins & Wynne, Clarksville, Tenn.; and The Suburban Collection, Troy, Mich.
In October, the magazine will profile this year’s Pacesetter field. Lithia will then grace the cover of F&I and Showroom’s November issue, when the magazine delves deeper into Lithia’s F&I department operations.
More Industry

Autos More Appealing
Consumers gave new cars better scores again this year for design, performance and more as mass-market brands kept gaining on premium lineups, JD Power found in an annual poll.
Read More →
Used EVs Defy Overall Market
While the used-car market saw three months of price declines or stagnation, the used EV segment did the opposite – rising for three straight months.
Read More →
Gone to the Dogs
A Stellantis brand decided to have some fun with one of its SUVs’ design to address growing emphasis on family pets.
Read More →
OEM Poll Sees Industry Evolution
Kerrigan Advisors’ survey of automakers finds that tariffs, technology, network tightening and other factors are poised to reshape auto retail.
Read More →
Luxe N.C. Dealerships Change Hands
A collection of Italian and English brand franchises were handed off to the owner’s friend in the business and include the Carolinas’ only Ferrari retail stores.
Read More →
Exposure Drives Interest in Chinese Cars
At a recent demonstration, consumers had the chance to ride in a Chinese-branded vehicle, a firsthand experience that improved their perceptions and purchase intent.
Read More →
Automotive Consumers Sink Further in Debt
Most financing metrics hit records in the second quarter as more buyers locked themselves into long terms and high monthly payments.
Read More →
Agent Advocate
Rob Mancuso, who comes from a long line of auto dealers, values general agents’ place in the industry and makes a case for them taking an even bigger seat at the table.
Read More →
Driving Under Distraction
Though consumers gave higher marks to new vehicles in JD Power’s most recent initial-quality poll, high-tech interference worsened, pointing to craving for simplicity.
Read More →
Affordable New Cars a Thing of the Past
More than one out of five new vehicles sell for more than $60,000, according to Edmunds. That's up 7% compared to prepandemic 2019.
Read More →