Lithia Named 2011 F&I Dealer of the Year
TORRANCE — F&I and Showroom magazine named Lithia Motors Inc. as its 2011 F&I Dealer of the Year. The award was presented to Steve Justice, F&I training manager, during a special ceremony on Monday, Sept. 26, at the magazine’s Industry Summit 2011.
Lithia, founded in 1946 as a Chrysler Plymouth Dodge Franchises, becomes the magazine’s 11th F&I Dealer of the Year, an award sponsored this year by Resource Automotive. The Medford, Ore.-based group, which operates 85 dealerships in the Western and Midwest United States, represents one of the nation’s largest publicly traded dealer groups.
“I think our field of F&I Pacesetters was the strongest we’ve had in a long time,” said Gregory Arroyo, executive editor of F&I and Showroom magazine. “What really stuck out to us was Steve’s support team. Not many dealer operations have the luxury of having a team devoted solely to ensuring compliance, as well as monitoring performance levels and training F&I producers.”
The dealer group’s F&I department includes 145 F&I producers, all of which Justice is responsible for monitoring and training. Additionally, the dealer group is coming off a stellar second quarter, in which revenue generated from F&I increased 32.3 percent. Average gross profit per retail unit also increased 8.9 percent to $1,000 during the quarter.
Lithia was one of seven operations named a 2011 F&I Pacesetter, or finalists for the F&I Dealer of the Year award. Other Pacesetters included Dick Hannah Dealerships, Vancouver, Wash.; Fremont Motors, Lander, Wyo.; Haddad Dealerships, Pittsfield, Mass.; International Auto – Orland Park, Tinley Park, Ill. (Part of the International Autos Group); Jenkins & Wynne, Clarksville, Tenn.; and The Suburban Collection, Troy, Mich.
In October, the magazine will profile this year’s Pacesetter field. Lithia will then grace the cover of F&I and Showroom’s November issue, when the magazine delves deeper into Lithia’s F&I department operations.
More Industry

RV Group Expands Carolina Footprint
Blue Compass RV Columbia Northeast is the 13th RV dealership owned by Blue Compass in the Carolinas.
Read More →
Agent Acumen
An Agent Summit panel of people who’ve been supporting auto dealers for years gave both timely and timeless advice for those starting out or mulling the prospect.
Read More →
Missed Maintenance Creates Opportunity
As families get back on the road and into daily school routines, service drives have an opportunity to capture customers who are behind on recommended vehicle maintenance.
Read More →
Mitsubishi Unveils U.S. Plan
The automaker announced a strategy that includes an expanded lineup and dealership presence, along with more ‘rugged’ and electric models.
Read More →
Selling to Grow
The question of whether you should sell your agency and if so, when, is up to you. But it’s a question worth asking to ensure you keep the business on the right path for yourself, employees and clients.
Read More →
Recalled Vehicles Hit 5-Year High
Though the number of events has fallen so far this year, impacted units are up significantly. Meanwhile, regulators consider consumer notification changes.
Read More →
Auto Group Acquires Top-Performing Rooftop
Car Pros sold its Kia Huntington Beach location to Sutherlin Automotive Group, marking the buyer’s third location in Southern California.
Read More →
China as Pacesetter
Automotive leaders huddled on where North America stands in the global picture and how it can strengthen its position against the Asian juggernaut’s surging industry.
Read More →
BMW Concept Car Makes Fuel to Burn
The prototype developed in concert with a South Carolina university engineering team generates more solar energy than it uses in a typical daily commute.
Read More →
South Carolina Auto Group Downsizes
Florida-based group Holler-Classic has acquired four rooftops, its first in South Carolina, from Dick Smith Automotive Group.
Read More →