JM&A Group Selects New Customer Service VP
DEERFIELD BEACH, Fla. — Josh Bass has been promoted to vice president of customer services for JM&A Group. In this role, he will oversee all claims and customer service operations in Deerfield Beach and St. Louis and will report to the company’s Chief Operating Officer Ron Coombs. Bass joined JM&A in 2012 as the director ... Read More »
DEERFIELD BEACH, Fla. — Josh Bass has been promoted to vice president of customer services for JM&A Group. In this role, he will oversee all claims and customer service operations in Deerfield Beach and St. Louis and will report to the company’s Chief Operating Officer Ron Coombs.
Bass joined JM&A in 2012 as the director of sales planning and analysis where he managed company’s strategic planning and sales analytics. Previously, he spent more than eight years at Florida Power & Light and held numerous operational and strategic leadership positions. Additionally, as a senior manager at Andersen Business Consulting, he was responsible for implementing customer-facing technologies out of its Miami and Paris offices.
More Industry
Consumer Outlook on the Rise
Younger generations are feeling more positive about their financial futures and current affordability pressures than older generations, according to recent TransUnion data.
Read More →
Pennsylvania Dealership Under New Retailers
The sale of the Chrysler Dodge Jeep Ram store puts a family auto group on a leaner path as first-time dealers take the helm.
Read More →
Battery Storage Takes Priority Over EVs
U.S. automakers are prioritizing battery energy stationary storage over electric-vehicle production as the consumer demand for EVs lags the rest of the world.
Read More →
Auto Dealers Feel Better But Not Great
A second-quarter Cox Automotive poll of franchised retailers and independents found better views of the current market after a good spring but anticipation of third-quarter storminess.
Read More →
New-Vehicle Sales Picture Relative
A May forecast is complicated by last spring’s trade tariff effects on auto retail. Despite continued hard realities, many consumers took advantage of ways to bite the bullet.
Read More →
Auto Group Acquires Third Nissan Rooftop
Iowa-based Coleman Automotive Group recently acquired its seventh dealership, McGrath Nissan, which it renamed Nissan of Elgin.
Read More →
April Less Affordable
Based on prices, reduced incentives and slower household income growth, consumers found it more challenging to buy new last month, Cox Automotive reported.
Read More →
Building an Extraordinary F&I Agency
Work to determine your specialized talent, because that fact will determine everything about your agency’s future.
Read More →
Recipe for Compliance
The secret to both amazing barbecue and compliance is the same: understanding the basics and committing to a process.
Read More →
EVs Getting More Attractive
A growing percentage of U.S. consumers are open to switching and fewer are adverse to the idea, according to a recently completed survey. That’s despite the end of a tax break.
Read More →