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In this month's Under the Hood, Editor Hannah Mitchell examines a question many auto dealers have been asking since Federal Trade Commission enforcement intensified this year.
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At UDS’s F&I Option Disclosure boot camps, we have found many F&I pros speak way too fast or (less commonly) way too slow. Learn how perfect pacing refines the menu presentation and improves gaining-commitment skills.
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Hello! John Tabar from UDS. I want to talk about doubling down on environmental products today. When a customer enrolls in paint and fabric protection, most of the time it is because the condition and appearance of the vehicle is important to him or her.
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Agents who help dealers staff their F&I departments must get creative in a seller’s market.
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EFG Companies’ John Pappanastos has offered new commentary on the relationship between finance and service, including the need for full integration to maintain dealer and agency revenue.
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On Wednesday, Oct. 10, at the Caribe Royale Orlando in Orlando, Fla., Industry Summit 2018 concluded with a presentation of the 14th annual Dealers’ Choice Awards. Launched in 2005, the program was designed to give dealers the opportunity to recognize their favorite industry partners — including providers of F&I products, training, technology, and financing — and rate them on the quality and value of their product or service, the quality of their customer service, and whether they would recommen
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Jim Ziegler holds Uber responsible for the death of an Arizona woman who was run down by an autonomous SUV in March, but he doubts executives will face criminal charges. In They Finally Killed Somebody , the Alpha Dawg traces the so-called demand for driverless vehicles to the handful of businesses that stand to gain the most — including some of your closest partners. Click here to read the story.
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