Articles

Industry•by Tariq Kamal•January 30, 2020

Experts Debate the Real-World Application of Online F&I Menus

Agents have every motivation to explore new ways to protect and improve F&I production and profitability. Fear of lost sales has prevented many from recommending that dealers adopt and endorse an online option. Experts say it may be necessary to keep pace with the growing number of self-sufficient customers.

Product & Technology•by Dean Harrison•January 30, 2020

CXM, Part 1: What It Is and Why Your Dealers Should Be Using It

Learn how customer experience management meets the demand for greater consumer interaction and how dealers and agents can take advantage.

Training•by M. Ritchey Wheeler•January 30, 2020

Video Killed the Radio Star

If the future is video, why is F&I stuck in the past? Top trainer shares a three-step process you can use to inject new technology and enhanced personalization in your F&I training program.

F&I•Cover Story•by Nancy Dunham•January 21, 2020

Glenn Polk Is the F&I Dealer of the Year

Glenn, Shawn, and Trent Polk reflect on the history and corporate culture that led to Glenn Polk Automotive Group winning F&I and Showroom’s 2019 Dealer of the Year Award.

Product & Technology•by Adam Ouart•December 13, 2019

F&I Agents and the Digital Evolution

Where do you stand on the online F&I debate? Wherever it may be, the ability to guide dealer clients through the process of digitization will position your agency for success no matter what comes next.

Training•by Nancy Dunham•December 13, 2019

How to Avoid Copyright Infringement

Trainers bring a lifetime of experience and know-how to the agencies and F&I product providers that hire them, and, in some cases, they also bring concepts and curricula another party could claim as their own. Do you know what to do if this happens in your dealership?