Articles

Industry•by Staff•February 28, 2020

CXM, Part II: A Proven Approach

Customer experience management is a relatively new concept for most agents, but its effectiveness in driving F&I product sales means it’s probably worth investigating.

Training•Cover Story•by Gil Van Over•February 28, 2020

How to Implement a Compliance Management System

Agents can and should help dealers design, install, and enforce their federally mandated CMS. Luckily for everyone involved, the instructions are freely available.

Industry•by Robert J. Wilson, Esq.•February 28, 2020

Island Hopping Is a Compliance Concern

Hackers are using weak links in vendor and supply chains to target more secure networks. Here’s what agents and dealers need to know.

Meet the Executive•by Staff Writer•February 26, 2020

An Interview with Guy Koenig

AE gets focused on the mission with Guy Koenig, president of GSFSGroup.

Product & Technology•by Mark Paul•February 24, 2020

Safety Recalls: Think You're Covered?

As state and federal regulations continue to evolve, it is crucial you ensure your dealership is selling above the line and paying attention to all safety recalls.

Industry•Cover Story•by Staff•February 24, 2020

One Flu Over the Dealership

At least 6.4 million flu cases were reported between October and December 2019. Given that influenza is a serious medical condition, do dealerships have a role to play in limiting its spread?

Industry•by Kate Spatafora•January 30, 2020

2020 Trends, Pt. I: The Industry

Thought leaders from the agent and product provider segments debate the past, present, and near future of the F&I products industry and the many components that drive it.

Industry•by Tariq Kamal•January 30, 2020

Experts Debate the Real-World Application of Online F&I Menus

Agents have every motivation to explore new ways to protect and improve F&I production and profitability. Fear of lost sales has prevented many from recommending that dealers adopt and endorse an online option. Experts say it may be necessary to keep pace with the growing number of self-sufficient customers.

Product & Technology•by Dean Harrison•January 30, 2020

CXM, Part 1: What It Is and Why Your Dealers Should Be Using It

Learn how customer experience management meets the demand for greater consumer interaction and how dealers and agents can take advantage.

Training•by M. Ritchey Wheeler•January 30, 2020

Video Killed the Radio Star

If the future is video, why is F&I stuck in the past? Top trainer shares a three-step process you can use to inject new technology and enhanced personalization in your F&I training program.

Prev Next