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Agents and dealers often hold the same opinions on the issues of the day, but talking politics on the job is still a bad idea and could cost your agency business.
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Dealerships are in a unique position to capitalize on the shift towards a future filled with electric vehicles by transforming the customer experience.
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An assessment of the new overtime rule and the impact it may have on your dealership.
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Dealers need to get creatively ahead of the curve by meeting shoppers where they are, and that may be by means of video.
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How trends from the past decade will impact F&I in 2020 and beyond.
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Set your salespeople up for long-term success at your dealership.
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There are thousands of different levels of transparency, varying widely from one dealership to another. Where does your dealership fall on the scale?
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Customer experience management is a relatively new concept for most agents, but its effectiveness in driving F&I product sales means it’s probably worth investigating.
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Agents can and should help dealers design, install, and enforce their federally mandated CMS. Luckily for everyone involved, the instructions are freely available.
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