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IndustryCover Storyby StaffFebruary 24, 2020

One Flu Over the Dealership

At least 6.4 million flu cases were reported between October and December 2019. Given that influenza is a serious medical condition, do dealerships have a role to play in limiting its spread?

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Industryby Kate SpataforaJanuary 30, 2020

2020 Trends, Pt. I: The Industry

Thought leaders from the agent and product provider segments debate the past, present, and near future of the F&I products industry and the many components that drive it.

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Industryby Tariq KamalJanuary 30, 2020

Experts Debate the Real-World Application of Online F&I Menus

Agents have every motivation to explore new ways to protect and improve F&I production and profitability. Fear of lost sales has prevented many from recommending that dealers adopt and endorse an online option. Experts say it may be necessary to keep pace with the growing number of self-sufficient customers.

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Product & Technologyby Dean HarrisonJanuary 30, 2020

CXM, Part 1: What It Is and Why Your Dealers Should Be Using It

Learn how customer experience management meets the demand for greater consumer interaction and how dealers and agents can take advantage.

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Trainingby M. Ritchey WheelerJanuary 30, 2020

Video Killed the Radio Star

If the future is video, why is F&I stuck in the past? Top trainer shares a three-step process you can use to inject new technology and enhanced personalization in your F&I training program.

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AwardsCover Storyby Nancy DunhamJanuary 21, 2020

Glenn Polk Is the F&I Dealer of the Year

Glenn, Shawn, and Trent Polk reflect on the history and corporate culture that led to Glenn Polk Automotive Group winning F&I and Showroom’s 2019 Dealer of the Year Award.

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Product & Technologyby Adam OuartDecember 13, 2019

F&I Agents and the Digital Evolution

Where do you stand on the online F&I debate? Wherever it may be, the ability to guide dealer clients through the process of digitization will position your agency for success no matter what comes next.

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Trainingby Nancy DunhamDecember 13, 2019

How to Avoid Copyright Infringement

Trainers bring a lifetime of experience and know-how to the agencies and F&I product providers that hire them, and, in some cases, they also bring concepts and curricula another party could claim as their own. Do you know what to do if this happens in your dealership?

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Trainingby Rick McCormickDecember 13, 2019

Empower F&I and Turn Up Profits!

Do you want to put your dealers on the path to increased production and higher profitability? Check out these three advanced strategies from a training expert.

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Meet the Executiveby Tariq KamalDecember 12, 2019

An Interview with Justin Lane

AE hits the ground running with Justin Lane, founder and CEO of Line\5.

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