Articles

The Customer Is the Bottom Line

Focusing on the buyer above all apparently does lead to success.

F&I•by Penelope Bell•July 17, 2023

Keep a compliance checklist for every deal.

Practice Abe Lincoln’s habits to be the best you can be.

Industry•by Ronnie Wendt•July 17, 2023

Loyalty drives Bill Brown Ford's success.

Industry•by Ronnie Wendt•July 17, 2023

Income levels and PVR continue to increase, finds Finance Manager Training’s 2023 Survey of Finance & Insurance managers and directors.

Industry•by Rick McCormick•July 12, 2023

Make customers your partners in the process, not an audience.

Though satisfaction with vehicle buying fell in 2022, smart digital solutions grew as a means of driving heightened customer satisfaction.

F&I•by Hannah Mitchell•June 12, 2023

Agents would do well to adapt a former teen black-market entrepreneur’s tactics to get into dealer principals’ offices.

Industry•by David Ibarra•April 26, 2023

Tune up your thoughts to get your body — and your agency — running at peak performance.

Industry•by John Tabar•April 19, 2023

Creating a professional development plan can make the difference in 2023 being a tough year, or a great year.