February was another record-breaking month, with the Retention Index reaching 130 points for the first time. All segments saw an increase in the Index with Full-Size pickups leading the way – that segment stands 23% higher than it was in February of 2020.
The shortage will make accurate incentives and rebate setting more challenging for the manufacturers. In turn, dealers will struggle with how to set prices and payment offers as a result.
According to the J.D. Power 2021 U.S. Automotive Commercial Lending Satisfaction Study, the difference between good and great dealer-lender relationships comes down to four key steps.
Crisis management planning seems like a foreboding and thankless task to many business owners and managers, but 2020 taught us that we need a crisis management plan.
Mobile Service also opens up the service drive for larger repairs, driving profit even further.