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car with hood open, an arm holding a wrench, The most loyal generation text, Agent Entrepreneur logo
Newsby Lauren LawrenceApril 9, 2026

Service Drives Gen Z Loyalty

The dealership profit center plays an important role in customer retention, and generation Z customers are showing the highest loyalty rates, based on recent CDK Global data.

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Newsby StaffApril 4, 2025

Dealer Staff Get Higher Marks

Surveys show steady improvement in the impression they leave with auto shoppers.

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Newsby StaffJuly 3, 2024

Most CDK DMS Customers Back Online

Company says it’s working to restore other software offerings.

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Newsby StaffJuly 1, 2024

CDK Says Full System Back This Week

All dealer customers could be back on DMS by Thursday at the latest, company says

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Newsby StaffJune 24, 2024

DMS Outage Continues

Shutdown of CDK Global systems that started with Wednesday cyberattacks still being assessed. Auto dealers improvise in the meantime.

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ArticlesJanuary 11, 2024

AI in Auto Retail

More dealers are embracing artificial intelligence in daily operations and reaping its benefits in sales, service and F&I.

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Newsby StaffJanuary 9, 2024

Car-Buying Gets Easier

Number of consumers who found the process easy rose in December, survey finds.

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Newsby StaffDecember 11, 2023

Ease of Purchase Score Slumps

CDK Global says result dipped from 85% to 81% in November.

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Newsby StaffSeptember 28, 2023

Buyers Say Process Easier in September

CDK survey finds 83% of new-car buyers reported the overall process of buying their vehicle was easy.

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Newsby StaffSeptember 8, 2023

CDK Global Debuts New Software Category

Existing DMS customers granted new Dealership CDK Xperience Foundations Suite with free implementation upon renewal.

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