Champaign, Ill. - The Warranty Group opened a new call center facility here. The building was opened in July as the company continues to increase its operating staff.

"The Champaign call center was opened to accommodate the additional call volumes our company is experiencing from our continued growth and to provide redundancy within our other operating centers for business continuity purposes," said Tom Warsop, CEO. "After looking at several other locations, we chose Champaign because of its proximity to our headquarter location, its positive business environment and diverse workforce population."

The property, managed by Fox Development Corp., is equipped to handle both inbound and outbound call center activities. As the company continues to expand its business, the facility can accommodate nearly 200 work stations. The Champaign facility also provides The Warranty Group with disaster recovery capabilities, ensuring continued service to customers should a disruption ever occur at its primary facility in Chicago.

"We are excited to be part of the Champaign community both now and for years to come," said Pam Gruszka, vice president, Human Resources. "We are actively recruiting positions and look forward to providing opportunities at The Warranty Group as our company continues to grow."

Members of The Warranty Group management team and the Champaign County Chamber of Commerce will host a ribbon-cutting ceremony at the new facility on Wednesday, November 14, 2012.