CLEVELAND – Recognizing the F&I presentation process as one of the most important responsibilities of today’s business manager, and the key factor in driving product penetration and profitability, National Automotive Experts (NAE) will offer two-day F&I process training in its Cleveland Training Center, complemented by The Impact Group’s (Impact) interactive FUSION menu process.

“It is an intensive 'who, what and why' of the F&I selling process, including the customer interview, value based product presentation, objection handling, and closing techniques. Combining NAE’s approach to best practices and driving profit with the capabilities of the FUSION system will take any F&I producer to the next level,” said Bob Mancuso, NAE’s vice president.

“We are very excited about the F&I training partnership with National Automotive Experts. Our companies have matching philosophies about the importance of a consistent, value-driven F&I presentation process. This training program will give F&I managers an opportunity to thoroughly master that philosophy in a classroom setting, and a tool by which to apply it in practice,” said Mark Thorpe, president of The Impact Group.

This program is available to the general marketplace, as well as all clients of NAE or Impact. Registration is available on NAE’s Web site for the first program being offered January 15-17. NAE will be offering the workshop every few months.