agent Entrepreneur logo
MenuMENU
SearchSEARCH

Ford Motor to Lincoln Dealers: Invest or Go Away

October 11, 2010
2 min to read


Lincoln dealers have until early January to make a life-or-death decision: Invest to meet service and dealership standards or lose the franchise, Automotive News reported.


Lincoln plans to drop 200 or so of its almost 1,200 franchises, mostly in 130 metro markets, in an effort to rehabilitate the sagging luxury brand.

Ad Loading...


"Dealers will decide," said Mark Fields, Ford Motor Co.'s president of the Americas. But the reality is that any dealer who does not agree to upgrades negotiated with Lincoln field staffers will get whatever severance compensation Lincoln offers.


Fewer than 25 percent of all Lincoln dealerships currently meet the automaker's standards, the company says.


It's all part of a Ford initiative to make Lincoln more competitive with other luxury brands by improving products, customer experience and financing.


On key measures of brand success -- U.S. sales, sales per dealership, loyalty rates and residual value -- Lincoln ranks at or near the bottom of nine luxury brands.


While mass-market Ford division has rebounded this year to become the top-selling brand in the United States, Lincoln has slumped.

Ad Loading...


In 1998, Lincoln was the top U.S. luxury brand with 187,121 sales. Last year Lincoln's 82,847 sales were less than half those of market leaders Lexus, BMW and Mercedes-Benz.


"Dealers know it's screwed up," said Bob Tasca Jr., a Rhode Island dealer and head of Lincoln's dealer council. "We are looking for a chance to change. It has to change, because the way it is isn't working."


Ford plans to reverse Lincoln's slide with changes in product, dealerships and lending.


"We are committed to Lincoln," Fields said at a media briefing following a meeting with 900 dealership personnel last week in Dearborn, Mich. Among the highlights:

  • Lincoln will introduce "seven new or remodeled vehicles in the next four years," Fields said. Lincoln now sells three cars and three light trucks.

  • "Ford Motor Credit Corp. will be available to help Lincoln dealers invest" and Ford's captive lender also is creating an internal unit to cater to Lincoln customers seeking loans, said Ken Czubay, Ford's vice president for U.S. marketing sales and service.

  • Lincoln wants dealers to improve the "customer experience," said Ford global sales boss Jim Farley. He outlined upgraded "customer touchpoints" in dealerships, including higher standards for loaner vehicles and car washes.

Ad Loading...

Adding urgency to many dealers' decisions is the wind-down by year end of Mercury. For decades Mercury had provided half or more of the volume of dualed Lincoln-Mercury stores.


The severance package for dealers who decide against the upgrades was not announced at the press event last week.

More Industry

Photo of two men in suit jackets shaking hands next to new car inside of a dealership
IndustryApril 23, 2026

A New Consumer Culture in the Auto Dealership

Dealers should aim to build a positive work environment, helping employees execute an efficient experience, from their online research to the final delivery of the vehicle.

Read More →
Closeup of the side of an Audi car
Industryby Hannah MitchellApril 23, 2026

New-Vehicle Sales Down

A cloudy April forecast was expected due to last April’s sales surge in anticipation of U.S. trade tariff-inflated prices. Meanwhile, automakers pumped up incentives to address today’s consumer wallet woes.

Read More →
Photo of Cadillac Lyriq SUV on road with partly cloudy sky in background
Industryby Hannah MitchellApril 16, 2026

Used Autos Selling for More

A recent price spike due to several larger market forces, though it hasn’t dulled demand, is pushing more consumers to efficient models to squeeze in buys.

Read More →
Ad Loading...
Photo of facade of Waldorf Toyota car dealership
Industryby Hannah MitchellApril 16, 2026

Maryland Auto Group Sells

A group out West picked up the major D.C.-area collection, putting it in the upper tiers of private automotive groups in the U.S.

Read More →
Line graphic showing Cox Automotive's March Credit Availability Index status
Industryby Hannah MitchellApril 13, 2026

Auto Lending Opens Up in March

Lenders loosened access for subprime borrowers, and consumers with negative equity reached a record high, Cox Automotive reported.

Read More →
electric vehicle next to an urban charging station. EV Demand Diverges. F&I and Showroom logo
Industryby Lauren LawrenceApril 10, 2026

EV Interest Varies Regionally

U.S. consumer interest in electric vehicles lags behind other countries despite the rising gas prices caused by the ongoing war in the Middle East.

Read More →
Ad Loading...
Photo of the rear of a Mercedes GLC 400 electric SUV with a skyline in the background
Industryby Hannah MitchellApril 10, 2026

Brands Weighed on Projected Recalls

Research reveals the brands and models most likely to have higher recall rates over their lifetimes. While some brands rank high, addressing safety issues can be a selling point.

Read More →
Photo of white 2026 Ford Bronco on a sandy beach
Industryby Hannah MitchellApril 10, 2026

March New-Vehicle Sales Don’t Reflect War

Cox Automotive data shows Americans doubled down on big-is-better despite price increases. Slightly higher incentives helped fuel the demand.

Read More →
Photo of several cars on lifts in a service center
Industryby Hannah MitchellApril 9, 2026

Franchised Dealers Stand to Gain Service Business

Cox Automotive research shows both the opportunities and the challenges in turning consumers’ growing affordability needs into increased fixed-operations revenue.

Read More →
Ad Loading...
Photo of office desk with open laptop on it and an empty chair next to it
IndustryApril 9, 2026

What Matters Most in Building Your Agency

The partner you choose for growth and expansion is key, because better is the ultimate goal instead of growth for growth’s sake.

Read More →