agent Entrepreneur logo
MenuMENU
SearchSEARCH

Ford, Honda Top Customer Loyalty Survey

December 9, 2010
2 min to read


Ford Motor Co. and Honda Motor Co. have the most loyal customers, according to a new study released today by J.D. Power and Associates.


Nearly two-thirds of Ford and Honda owners, 62 percent, return to their brand for their next vehicle. For Ford, the key vehicles are the Edge crossover, the F-Series pickups and the midsize Fusion sedan. Honda customers come back for the Accord sedan, CR-V crossover and the seven-passenger Pilot, reported The Detroit News.

Ad Loading...


Hyundai, Lexus and Toyota customers return to their respective brands at the rate of 60 percent. Kia, which had a 58 percent retention rate, improved the most in the study, gaining 21 percentage points over 2009 numbers, the study said.


Additionally, the study noted that more drivers want vehicles that are fun to drive and that has played a role for carmakers to get a customer to switch from one brand to another, known in the industry as a conquest customer.


"Now that economic and market conditions have improved somewhat, vehicle owners are increasingly citing emotional, rather than practical, reasons for staying with their vehicle brand or switching to a different one," said Raffi Festekjian, director of automotive product research at J.D. Power and Associates, in a news release. "In light of this, developing new models with attractive styling and that are perceived as fun to drive is increasingly critical for automakers in order to retain and conquest customers as the market continues to recover."


The study also states that domestic carmakers have done a better job at attracting traditional import buyers. In 2010, 14 percent of buyers of domestic brands had previously owned an import, which was up from 10 percent in 2008.


However, the overall loyalty rates remains fairly consistent, the study noted. In 2009, 69 percent of owners who traded in a domestic brand vehicle bought another domestic brand vehicle compared with 68 percent in 2008. Import buyers, however, are much more loyal to import brands, with 90 percent of import buyers traded in an import brand for another import brand in 2010, which is the same number as 2008.

More Industry

Two white men's shaking hands
Industry•October 15, 2026

Penske Auto Group Deal a Record

The deal to take the dealership and transportation services company private sets a new pace for industry buy-sell transactions.

Read More →
Rows of cars parked in exterior lot
Industry•by Hannah Mitchell•October 8, 2026

War Toll a Damper on Used Auto Prices

Cox Automotive found wholesale depreciation to be elevated in September amid high fuel prices and this year's unusual hurricane season.

Read More →
Mechanic cleaning interior of engine
Industry•by Lauren Lawrence•October 8, 2026

Bridge the Maintenance Gap

With many drivers missing recommended maintenance, service departments offering transparency and efficiency have a better chance of reaching financially strained consumers.

Read More →
Ad Loading...
Ford F-150 truck rounding a curve
Industry•by Hannah Mitchell•October 1, 2026

California Store Has New Owner

The longtime dealership in the northern part of the state is known for robust fleet sales and has served the state capital for 115 years.

Read More →
crane lowering a pipeline into the ground
Industry•by Lauren Lawrence•October 1, 2026

BMW Plant Pursues Cleaner Energy

BMW Group Plant Leipzig has utilized hydrogen to help power its production since 2013, but a new pipeline is planned to take it to another level.

Read More →
Two dodge cars outside of dealership.
Industry•by Lauren Lawrence•September 17, 2026

Auto Affordability Inches Up

The latest Cox Automotive and Moody’s Analytics index shows a slight increase in new-vehicle affordability despite high prices.

Read More →
Ad Loading...
Five men smiling for photo in front of Honda car dealership.
Industry•by Lauren Lawrence•September 10, 2026

Ohio Auto Group Under New Ownership

After 79 years with the Schluter family, Mansfield Auto Group has been acquired by Missouri-based Clement Auto Group.

Read More →
Blue and white RV parked on beach facing the ocean.
Industry•by Lauren Lawrence•September 3, 2026

RV Group Expands Carolina Footprint

Blue Compass RV Columbia Northeast is the 13th RV dealership owned by Blue Compass in the Carolinas.

Read More →
Photo of two men and one woman on a discussion panel
Industry•by Hannah Mitchell•September 1, 2026

Agent Acumen

An Agent Summit panel of people who’ve been supporting auto dealers for years gave both timely and timeless advice for those starting out or mulling the prospect.

Read More →
Ad Loading...
Gloved hand holding two wrenches next to “Turn Overdue into Opportunity” Graphic
Industry•by Lauren Lawrence•August 27, 2026

Missed Maintenance Creates Opportunity

As families get back on the road and into daily school routines, service drives have an opportunity to capture customers who are behind on recommended vehicle maintenance.

Read More →
Ad Loading...