Dealers and Automakers Have a New Tool: The iPad
The iPad, Apple's hot new tablet computer, has been on the market only since April. But already it has become a tool for dealers, automakers and at least one finance company, Automotive News reported.
Ohio Mercedes dealer Bernie Moreno was one of the iPad's early adopters.
The day the iPad reached stores, he had his daughter wait in line so he could be among the first buyers.
Moreno, president of Mercedes-Benz of North Olmsted, near Cleveland, started using the iPad in his dealership right away.
"The idea is: How can you use this to your advantage and improve your experience and separate your dealership from everybody else?" he said.
The device is thin, wireless and graphics-rich. Its display is large enough that sharing information on the screen is easier than with a smart phone. It costs $499 to $829.
Dealership employees can carry the device with them as they work with customers, instead of staying behind a desk.
For Moreno, the hand-held device has proved to be handy for checking in vehicles as they come off lease. The entire transaction can be handled right at the car, with the customer participating in the walk-around inspection.
Moreno is also one of 40 Mercedes dealers helping Mercedes-Benz Financial test an iPad app that launched last month. The app is a portable version of MB Advantage, an online system that dealers use for finance and insurance transactions, such as credit applications and vehicle-specific marketing programs.
Moreno was already using the iPad when he learned Mercedes-Benz Financial was working on the app.
The iPad app follows on the finance company's smart-phone app, which lets customers pay their bills using a mobile device.
"It's an opportunity for the dealer to integrate the sales and financing processes," said Andreas Hinrichs, vice president of marketing for Mercedes-Benz Financial. That eliminates the need to take customers away from the car and into a separate office to handle F&I matters, he said.
But the iPad also has value as a symbol, Moreno said. It shows customers that the dealership is not just high-end, it's cutting-edge.
"It sounds kind of corny, but it's pretty cool," Moreno said. "They're blown away by the iPad in the first place."
In Europe, Volkswagen AG has launched a digital customer magazine, called DAS, especially for the iPad. DAS is short for Digital Automotive Space.
At Hyundai, buyers of the Equus luxury sedan will get an iPad, rather than a traditional owner's manual, when the vehicle debuts this fall.
Hyundai Motor America CEO John Krafcik told reporters at the New York auto show: "Who reads a 300-page manual anyway? Instead, they'll have a gorgeous color touch screen, loaded with the manual electronically, as well as photos of the whole Hyundai lineup."
As of early June, Apple had sold more than 2 million iPads worldwide. Moreno said that even when the novelty wears off, the device will remain useful.
"You find more and more ways to use it," he said, and "you wonder how you ever did without it."
More Industry

Gone to the Dogs
A Stellantis brand decided to have some fun with one of its SUVs’ design to address growing emphasis on family pets.
Read More →
OEM Poll Sees Industry Evolution
Kerrigan Advisors’ survey of automakers finds that tariffs, technology, network tightening and other factors are poised to reshape auto retail.
Read More →
Luxe N.C. Dealerships Change Hands
A collection of Italian and English brand franchises were handed off to the owner’s friend in the business and include the Carolinas’ only Ferrari retail stores.
Read More →
Exposure Drives Interest in Chinese Cars
At a recent demonstration, consumers had the chance to ride in a Chinese-branded vehicle, a firsthand experience that improved their perceptions and purchase intent.
Read More →
Automotive Consumers Sink Further in Debt
Most financing metrics hit records in the second quarter as more buyers locked themselves into long terms and high monthly payments.
Read More →
Agent Advocate
Rob Mancuso, who comes from a long line of auto dealers, values general agents’ place in the industry and makes a case for them taking an even bigger seat at the table.
Read More →
Driving Under Distraction
Though consumers gave higher marks to new vehicles in JD Power’s most recent initial-quality poll, high-tech interference worsened, pointing to craving for simplicity.
Read More →
Affordable New Cars a Thing of the Past
More than one out of five new vehicles sell for more than $60,000, according to Edmunds. That's up 7% compared to prepandemic 2019.
Read More →
State Follows Federal Warning on Auto Ads
The Massachusetts attorney general cautioned the state’s automotive dealers to be upfront with the consuming public about their vehicle prices or risk punishment.
Read More →
Consumer Outlook on the Rise
Younger generations are feeling more positive about their financial futures and current affordability pressures than older generations, according to recent TransUnion data.
Read More →