AutoNation CEO: Toyota Slow to Share Scope of Problem
ORLANDO, Fla. - The nation's largest Toyota dealer Saturday said the automaker's executives in Japan may have been slow to share with American counterparts the scope of the problems that triggered a recall of more than 8 million vehicles, The Detroit News reported.
Mike Jackson, chairman and chief executive of AutoNation Inc., said that disconnect may have slowed acknowledgment and disclosure of vehicle safety problems that have tarnished the world's largest automaker.
"By the time there are issues here, Japan was dealing with it for a while," Jackson told reporters at the National Automobile Dealers Association convention. "They didn't get ahead of it. They have to do better in the future. I think Toyota has to take that to heart."
Toyota spokesman Mike Michels would not comment on what appears to be an opinion expressed by Jackson.
"All of Toyota is responsible," Michels said. "The company as a whole takes responsibility for its actions."
AutoNation owns 207 dealerships nationwide, a figure that includes 21 Toyota stores, which generate 20 percent of AutoNation's sales. The Fort Lauderdale, Fla.-based company is responsible for 3 percent of all Toyota sales in the U.S.
Jackson estimates Toyota may have lost a point of market share as a result of the recalls but will recover the majority of its lost share in March and April once recalled vehicles are fixed and sales resume. But customers will need an incentive to overcome any ill will generated by the recalls, a move suggested recently by many dealers.
More Industry

Ohio Auto Group Under New Ownership
After 79 years with the Schluter family, Mansfield Auto Group has been acquired by Missouri-based Clement Auto Group.
Read More →
RV Group Expands Carolina Footprint
Blue Compass RV Columbia Northeast is the 13th RV dealership owned by Blue Compass in the Carolinas.
Read More →
Agent Acumen
An Agent Summit panel of people who’ve been supporting auto dealers for years gave both timely and timeless advice for those starting out or mulling the prospect.
Read More →
Missed Maintenance Creates Opportunity
As families get back on the road and into daily school routines, service drives have an opportunity to capture customers who are behind on recommended vehicle maintenance.
Read More →
Mitsubishi Unveils U.S. Plan
The automaker announced a strategy that includes an expanded lineup and dealership presence, along with more ‘rugged’ and electric models.
Read More →
Selling to Grow
The question of whether you should sell your agency and if so, when, is up to you. But it’s a question worth asking to ensure you keep the business on the right path for yourself, employees and clients.
Read More →
Recalled Vehicles Hit 5-Year High
Though the number of events has fallen so far this year, impacted units are up significantly. Meanwhile, regulators consider consumer notification changes.
Read More →
Auto Group Acquires Top-Performing Rooftop
Car Pros sold its Kia Huntington Beach location to Sutherlin Automotive Group, marking the buyer’s third location in Southern California.
Read More →
China as Pacesetter
Automotive leaders huddled on where North America stands in the global picture and how it can strengthen its position against the Asian juggernaut’s surging industry.
Read More →
BMW Concept Car Makes Fuel to Burn
The prototype developed in concert with a South Carolina university engineering team generates more solar energy than it uses in a typical daily commute.
Read More →