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Service Drives Gen Z Loyalty
The dealership profit center plays an important role in customer retention, and generation Z customers are showing the highest loyalty rates, based on recent CDK Global data.
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SEARCHMENUSEARCHThe dealership profit center plays an important role in customer retention, and generation Z customers are showing the highest loyalty rates, based on recent CDK Global data.
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Black Book recently published new data to their weekly COVID-19 Market Updates, including wholesale prices, retail listing prices, wholesale sold volume, used retail listing volume, and BEV sales outlook.
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With an industry focus on how to improve the customer experience as well as how to save time on each transaction, Roadster doubles down on holistic omnichannel commerce platform that will help dealers achieve these goals by focusing on each aspect of the sale.
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The more insight lenders have into the current market, the better positioned they will be to present car shoppers with financing options that meet consumers’ unique circumstances.
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Even with the Bronco and F-150, dealers must remain smart about their digital advertising strategies.
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Earlier this year, it was wise to hold off on selling or trading your car at a time when there were attractive incentives on new cars — waiting to get the best deal possible on a new vehicle and hanging onto your old vehicle until later. That later is now.
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Their most recent CRM innovation goes by the name CarDog, and is a first-of-its-kind program designed to cater to the needs of the smaller, independent dealers.
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Employing these strategies will help dealers maximize every opportunity as we head into a fall season that’s looking to be as unpredictable and unprecedented as what we’ve experienced so far in 2020.
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Claims adjuster shares a true story of unintentional deceit and offers a warning of an issue that happens in dealerships across the country.
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We’re clearly operating in a new normal, but one thing is clear – the dealership that provides the most support and instills the highest level of confidence in their customers will ultimately succeed in the coming months.
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Every dealership is re-opening to a new reality with a changed shopper. Creating a strategy that adapts to the needs of your customers will shorten the time it will take for your dealership to recover.
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