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Service Drives Gen Z Loyalty
The dealership profit center plays an important role in customer retention, and generation Z customers are showing the highest loyalty rates, based on recent CDK Global data.
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SEARCHMENUSEARCHThe dealership profit center plays an important role in customer retention, and generation Z customers are showing the highest loyalty rates, based on recent CDK Global data.
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Q4 2020 TransUnion Industry Insights report explores latest consumer credit trends.
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Tesla and BMW continue to steal marketshare from high-end competitors.
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A new eLEND Solutions report shows widespread acceleration of Digital Retail adoption due to the pandemic, continued implementation, a shift in perception from lead generation to deal generation and promising data on PVR.
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The experts at Autotrader have taken the stress out of car shopping by looking at more than 300 models available, narrowing them down to a list of 12 new vehicles that are a cut above the rest to determine the Best New Cars for 2021.
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Fortellis integrations push opportunities data into key dealer applications.
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Black Book recently published new data to their Weekly Market Update.
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While many SUV brands decrease lease payments, others increase monthly rates after the New Year to meet the segment average.
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Black Book recently published an update to their weekly Market Insights report.
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Xtime NADA 2021 offerings create a superior service experience and expand revenue opportunities.
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Customers long forget what repairs were done, but what keeps a great many coming back year after year is how they feel walking away, and the Customer Service Index is the closest measurement we have that gauges that feeling.
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