J.D. Power - Tagged Posts - Agent Entrepreneur

New Study Outlines Keys to Improving Dealership Performance in the Digital Age

NEW YORK — Dealer profitability, on average, could reach levels of today’s top quartile performing dealers if both carmakers and dealers make the necessary investments to achieve operation excellence and streamline marketing expenses, according to a new study released this week at the 2015 National Automobile Dealers Association/J.D. Power Automotive Forum Conducted by McKinsey & ... Read More »

DealerRater, J.D. Power Examine Service’s Connection to Sales

WESTLAKE VILLAGE, Calif. — Dealers wanting to boost vehicles sales should focus on the experience their service department delivers to customers, concluded a joint analysis conducted by J.D. Power and DealerRater. The two firms used the release of their new finding to announce an alliance that will bring together J.D. Power’s customer satisfaction research and ... Read More »

J.D. Power Projects Best January Sales in 10 Years

WESTLAKE VILLAGE, Calif. — January new-vehicle sales are expected to reach levels not seen since 2004, according to a sales forecast from J.D. Power and LMC Automotive. The two firms expect sales for the month to reach 932,000 units, an 8.5% increase over January 2014. The total retail SAAR in January is expected to reach ... Read More »

J.D. Power Projects Highest December SAAR in Eight Years

WESTLAKE VILLAGE, Calif. — New-vehicle retail sales in December are expected to reach a SAAR of 14.2 million units, the highest level since 2006, according to a monthly sales forecast released by J.D. Power and LMC Automotive. J.D. Power projects sales of 1.3 million units for December, which represents a 7% increase on a selling ... Read More »

Lincoln, VW Captives Rank Highest in Customer Satisfaction, JD Power Reports

WESTLAKE VILLAGE, Calif. — Auto finance sources cannot focus their efforts on only one or two areas of the financing process and expect to have satisfied customers; they need to excel in all areas throughout the life of the loan or lease. That was the conclusion of J.D. Power and Associates’ 2014 U.S. Consumer Financing ... Read More »

J.D. Power: Social Media Impacting Purchase Decisions for All Generations

J.D. Power: The Prevalence of Vehicle Owners with Maintenance Packages Continues to Increase, Which Benefits Auto Dealers and Brands

DealerRater Names Gary Tucker Chief Executive Officer

J.D. Power Teams with DealerRater to Combine Automotive Customer Insights and Accelerate Feedback to Automotive Dealers

J.D. Power and LMC Automotive Report: Severe Weather Disrupts Auto Sales in Early February; However, Recovery Is Expected