Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.
IRVINE, Calif. — AutoGravity has added Mercedes-Benz Financial Services to its auto financing app, which allows car buyers to search for loan and lease options based on the vehicle they want. The partnership gives AutoGravity users access to Mercedes-Benz Financial Services when purchasing a Mercedes-Benz or smart vehicles. The captive is already integrated into the ... Read More »
FARMINGTON HILLS, Mich. — Mercedes-Benz Financial Services USA LLC announced this week the appointment of Geoff Robinson to vice president, effective May 1, 2016. Previously, Geoff Robinson served as vice president of marketing and chief digital officer at the company. In that role, he was responsible for defining and executing marketing and communications strategies for ... Read More »
WESTLAKE VILLAGE, Calif. — In the highly competitive auto lending environment, the level of service provided — including technology and a collaborative and consultative staff — is more important than price, according to the J.D. Power 2015 U.S. Dealer Financing Satisfaction Study, which found that dealers are willing to pay a premium for high-quality service. ... Read More »
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