Remote online notarization to streamline touchless purchase of vehicles and more.
This program recognizes the importance of the customer experience.
DealerPolicy announced a collaboration with J.D. Power, to deliver instant, personalized insurance quotes to car buyers.
Customer retention takes spotlight as 1.8 million auto leases mature between March and July.
Coronavirus Fallout: Vehicle service customer satisfaction Improves, but dealers should prepare for parts shortages and dissatisfied owners reports J.D. Power.
January to see modest declines despite record incentives.
In the J.D. Power 2020 Manufacturer Website Evaluation StudySM—Winter, Land Rover and Mitubishi ranked highest in respective segments.
All but a few Asian and highline factories reported double-digit gains in U.S. sales last month, priming the industry for a big December and a fifth straight 17 million-unit year.
Prices for used vehicles declined 4.2% in the first 10 months of 2019 while volume increased 5.2%, J.D. Power analysts say, a trend that has begun to affect the commercial market.
Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.