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J.D. Power

Annual Retail Sales Expected to Fall to 13.48 Million

January to see modest declines despite record incentives.

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Manufacturers Look to Evolve Auto Shopping Experience with Enhanced Digital Features

In the J.D. Power 2020 Manufacturer Website Evaluation StudySM—Winter, Land Rover and Mitubishi ranked highest in respective segments.

November Sales Report Pushes 2019 Total Closer to 17M

All but a few Asian and highline factories reported double-digit gains in U.S. sales last month, priming the industry for a big December and a fifth straight 17 million-unit year.

Report: Spike in Wholesale Volume Hurts Pre-Owned Values

Prices for used vehicles declined 4.2% in the first 10 months of 2019 while volume increased 5.2%, J.D. Power analysts say, a trend that has begun to affect the commercial market.

Ford Credit Tops All Finance Sources in Customer Satisfaction

Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.

Buick, Porsche Lead Latest Sales Satisfaction Index

J.D. Power analysts ranked Buick and Porsche highest among mass market and highline brands in its latest study dedicated gauging satisfaction and future loyalty among U.S. car buyers.

JDP: Sales Accelerate on Record-High Q3 Incentives

J.D. Power and LMC Automotive analysts predict that, despite a slow start to 2019 and a short September, third-quarter new-vehicle sales will rebound on the strength of a 6% increase in factory incentive spending.

SAAR Holds at 17M as June Sales Slip

U.S. dealers sold 2.6% fewer new cars and light trucks in June than in the same month a year ago, but standout performances in key segments kept the seasonally adjusted annualized selling rate above 17 million for the second straight month.

JD Power: Initial Quality Stalls After 4 Years of Acceleration

Genesis, Kia, and Hyundai lead J.D. Power’s Initial Quality rankings for the second straight year, but new-vehicle quality scores are flat overall, driven by a decline among 18 of 31 major U.S. brands.

J.D. Power Taps Technology Visionary as President and CEO

COSTA MESA, Calif. — J.D. Power today named technology veteran Dave Habiger president and CEO. He succeeds Finbarr O’Neill, who announced in October his intentions to retire from the data and analytics firm this month. Habiger will oversee the global strategic direction and business strategy of J.D Power, including the Americas, Europe and Asia Pacific. He ... Read More »