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'CHANGES' spelled out in two-dimensional letters on a concrete-like surface

Articles•David R. Ibarra•July 8, 2026

Manage Change, or It Will Manage You

Two retail tales from the pandemic paint a stark contrast in the wise approach and the defensive move that will undercut success rather than build on it.

Articles•Rick McCormick•September 25, 2024

The Four Pillars Of The Customer Experience

Treat customers like people, not sales prospects, and sales should follow.

News•Staff•June 17, 2024

What EV Consumers Want

When it comes to the shopping experience, study shows they gravitate to nontraditional features, services.

Articles•Justin Gasman•May 13, 2024

Controlling the Controllables

Curve balls don't have to derail you when you do some simple but effective prep work as you go.

Articles•Staff•January 23, 2024

Using Rideshare to Elevate the Customer-Service Experience

Reynolds and Reynolds, Draiver and Uber For Business partnership enables dealers to access Uber transport for customers within DMS.

News•Staff•December 22, 2023

Dealer Service Business Down

November volume decreases as revenue balloons on inflation. Cox advises addressing consumer trust to avoid a free fall.

Articles•David Ibarra•December 12, 2023

Make the Law of Compensation Work for You

Agents achieve the greatest rewards by establishing positive and purposeful habits.

Articles•Hannah Mitchell•November 8, 2023

The Right Approach

Consumers will respond to genuine, respectful expertise, even in tight times.

Articles•Rick McCormick•October 18, 2023

Be Quiet. Be Intentionally Quiet!

Aim to pause to give the customer space to talk, while avoiding interrupting.

News•Staff•September 19, 2023

Mitsubishi North America Adds Xtime

Cox Automotive offering meant to elevate dealer service experience.

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