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Some carmakers pull back on production, further fatten incentives.
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Incentives, discounts help more consumers afford to buy, cut into dealer profits.
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November access tightens across channels, most lender types, Cox says.
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Led by a drop in commercial fleet deliveries, decline was more widespread than Detroit.
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Prices were off, though demand proved steady in wholesale, Cox Automotive says.
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Survey shows other shops surpassed them for the first time as the service pie grows.
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The nods, topped by best new model - the Toyota Prius - are based on analysis of vehicle-related data, including pricing, consumer reviews and ratings, five-year cost-to-own information.
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Volume fell to a five-year low for the month, though revenue had a healthy bump.
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Cox study show buyers and dealers see the benefits, though it needs work.
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