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The FTC’s move to shut down websites offering fake documentation highlights the need for agents and dealers to create and enforce an identity theft-detection program — or face the wrath of angry customers and finance sources.
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Margin compression and a cyclical downturn are a powerful combination that could put some of your dealers out of business. Reengineer your F&I training program to acknowledge and capitalize upon the shifting realities of auto retail and finance.
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As Charlie Gilchrist prepares to assume the chairmanship of the National Automobile Dealers Association, the Texas dealer faces a long list of pressing issues and agenda items.
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Expert predicts flat sales and consumer demand will push more banks and finance companies to deliver consumer-friendly technology and transparency in an increasingly competitive market.
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Compliance expert offers a detailed checklist agents can use to help usher dealer clients into the digital future without sacrificing F&I revenue.
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AE builds a digital retailing communications strategy with Joe St. John, head of dealer success at AutoFi.
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Your Dealer Experience’s Steven Apicella delivered the winning presentation at the inaugural Technology Challenge at this year’s Industry Summit, beating out nine competitors to win an electronic vote by an audience of dealers, F&I professionals, and industry members.
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Agents are sensing relief among dealers at the end of the CFPB era, but the FTC, DOJ, and state attorneys general are actively taking up the once-feared bureau’s cause.
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Prepare your dealer clients for the next FTC compliance sweep by ensuring every used vehicle on their lots sports an updated Buyer’s Guide.
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Executive trainer has a plan for onboarding and properly equipping new agents, prospecting dealers, and creating a lasting value proposition that builds trust and loyalty among dealers.
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