Articles

Compliance•by James Ganther •November 30, 2020

Why Comply?

We live in an ‘Age of Compliance Awareness’ and someone is always watching. We should care about what they see.

Dealer Ops•by John Tabar•November 30, 2020

Where Do Good F&I Managers Come From?

If you haven’t had good luck in hiring F&I managers from other dealerships, you may want to consider developing a bench for F&I managers. With a plan and some patience, you may find you have a “good one” already working for you.

Opinion•by Justin B Gasman•November 25, 2020

Everybody is Your Friend, You Just Haven’t Met Them Yet

The real finesse in F&I is managing your relationships. If you can master your ability to connect with others, you will master this profession as well.

F&I•by Chase Abbott•November 19, 2020

Data-Driven Tips For Selling to Customers from Gen Z to Baby Boomers

While age and demographics can give you a good starting point for selling, they won’t tell you everything. Knowing more about your customer is a major advantage as customers become more accustomed to not only personalization, but the speed and convenience it affords the sales process.

Showroom•by Mickey Quinn•November 19, 2020

New Business Strategies for the Post-Pandemic Shopper

The needs arising from the pandemic have accelerated the needs of dealers to welcome digital innovation and the ability to provide an enhanced customer digital retailing experience will accelerate your revenue growth and drive loyalty.

Dealer Ops•by Michelle Denogean•November 18, 2020

The Silver Lining: A New Sales Model Emerges

Whether we choose to keep a leaner staffing model, hire a different caliber of employee that requires more compensation, or grow our expectations for what we can sell per month, there is no looking back — and that is good for business.

Product & Technology•by Erica Sietsma•November 13, 2020

Why Video is Important to Communicate with Your Customers

Video is a great way to reach customers to communicate how they want to receive their vehicles.

Product & Technology•by Robert J. Wilson, Esquire•November 11, 2020

Data Breach 101

By all reports, billions of records have been exposed by reported data breaches. If the unthinkable occurs, having a well thought out data breach response plan will help you manage the challenges you will face.

Product & Technology•by Mark Vickery•November 11, 2020

Invest in the Right CRM

As our economy reopens, there’s never been a better time to embrace the technology that can give customers the experience they have become dependent on — and fond of — to take business to a new level.

F&I•by Larry J. Feldman•November 10, 2020

Do You Have What it Takes to be a Closing Junkie?

Closing deals is both a state of mind and a consequence of well thought out actions. The power lies in the salesperson that focuses their laser vision onto the next person entering the dealership.

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