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F&I•by Anthony Mitchell•January 25, 2021

Mapping the Customer Journey

To meet and exceed modern consumer expectations at each step of the buying process, develop new techniques and use technology to help them discover, learn, and be validated in their decisions along the way.

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F&I•by Melinda Zabritski•January 20, 2021

Q3 2020 Finance Trends Demonstrate Automotive Industry’s Resilience

As we look at the market in Q3, there were a number of notable statistics that can help lenders identify trends and inform strategy.

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F&I•by Erica Sietsma •January 11, 2021

How Credit Technology Can Empower Your Customers 

By leveraging credit technology, dealerships can process a transaction in less than 30 minutes and put the process in the hands of the consumer.

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Training•by Justin Gasman•January 7, 2021

Serve – Help – Solve

Learn to effectively serve, help and solve, and increase your personal performance and that of your team while building lasting relationships in and outside of the store.

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Product & Technology•by Byron McDuffee•January 4, 2021

Drive to Digital Demands Synthetic Identity Fraud Solutions

While instincts are important, it’s even more critical to have access to the right tools and technology that can help lenders spot synthetic identity fraud before it happens.

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Industry•by Doug Frey•December 30, 2020

Is an Agency Sale Right for You? 

Agency sales are a hot topic in today’s market. For those of you trying to determine if you should sell your agency or continue to own, four agents shared insight into their stories, decisions, and any advice they learned along the way.

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Industry•by Kate Spatafora•December 29, 2020

The Future is Digital at Germain Toyota of Naples

At a time when it was sink or swim for many dealerships, Brian Kramer rose to the challenge and turned lost time into a digital transformation. 

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Industry•by Gil Van Over •December 28, 2020

California: An Unlikely Compliance Model

I propose that your F&I and sales disclosure compliance models mirror the sales and F&I processes at dealerships in California — what is required by statute in California, should be considered best practices in the other 49 states.

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F&I•by Michael LaMotta•December 22, 2020

Embracing Online Auto Retailing: From Start to F&Inish

Online auto retailing is here, it’s vital, and it’s valuable — This expansion has to include evolution in the online F&I presentation to ensure the full scope of revenue opportunity is being captured.

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Sales•by Chris Martin•December 17, 2020

Leads: New Value, Different Strategy

It is critical to look at what happens with your sales team once a lead is submitted. Meet the consumers where they are and you’ll see the sales roll in.

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