Articles

Industry•by Hannah Mitchell•December 20, 2023

It Pays to Have a Plan

Payment service providers discuss the growing importance of their offerings.

Industry•by Rick Strifler•December 20, 2023

Manager, Leader or Neither?

Congratulations! You have been promoted to manager.

Industry•by Ian Vandenbark•December 20, 2023

Setting the Stage to Influence

Small tweaks to your approach can transform a customer from resistant to receptive.

Industry•by Gil Van Over•December 20, 2023

Shortcuts and Compliance Are Not Friends

Don’t let process shortcuts short-circuit all the hard work your dealer has put in to make their dealership the success it is today.

Industry•by Dylan Doran•December 20, 2023

Steering Through Volatility: A Guide to Dealer Reinsurance

Dealers that opt into reinsuring their GAP product, if market conditions remain consistent with used-car values staying high, stand to make underwriting profits.

Industry•by Tim Bailey•December 20, 2023

Enable Sales Staff to Present F&I Earlier in Process

Building a cooperative culture and avoiding isolating important business segments will boost sales.

Industry•by Terrence J. O'Loughlin, J.D., M.B.A.•December 20, 2023

Are Your Profits at Risk?

Junk and voluntary protection products are targeted by regulators.

Product & Technology•by Ronnie Wendt•December 20, 2023

Cybersecurity Risks in Today’s High-Tech Vehicles

As risks grow, what can automakers and dealers do to safeguard vehicles from cyberattack?

Industry•by Ronnie Wendt•December 20, 2023

How to Improve Retention, Defection and Conquests

Targeted marketing and understanding data can help dealers win new customers and keep the ones they have.

Industry•by Staff•December 20, 2023

He Wrote the Book on It

Industry veteran Max Zanan shares his thoughts on reinsurance, F&I risks and trends.

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