agent Entrepreneur logo
MenuMENU
SearchSEARCH

Transform Yourself from Vendor to Expert

November 8, 2010
2 min to read


In today’s world your customer is bombarded with marketing messages. The more you tout your product or service, the less likely your audience is to believe you. So how do you cut through the clutter and deliver a message your target audience wants to hear? Be an expert, not a vendor.


When you’re an expert—providing information that’s important, relevant and valuable to your audience—you will be heard. By the way, you’ll end up selling a lot more than if you had taken the normal approach and simply championed your product.

Ad Loading...


People want to listen to experts. They believe experts. They want to do business with experts. Here are three tips to help you make the game-changing move from vendor to expert provided by Bloomber's Businessweek:


1. Package your expertise into an information magnet that will attract your ideal audience. White papers, articles, interviews, DVDs, podcasts and webinars are all good examples of magnets you can use to share your expertise and attract your target audience. How do you get the content for these magnets? Easy. Just capture the educational conversations (over phone, e-mail, and correspondence) that you’re having every day. Those conversations are not simply about your product; they are your expertise—the very expertise that will attract your target audience to you.


2. Give away your expertise by putting a web form on your website that offers your magnet in exchange for your site visitor’s contact information. That’s right. Give away your expertise. Your audience will love it. And you’ll soon be attracting many more qualified leads than you ever thought possible.


3. Stay in touch with your leads and give them a reason to do business with you. "Nurture marketing," as it is called, will keep your audience interested in what you have to say. You will continue to give useful information to your audience over time and you’ll let them know the ways they can do business with you.


Notice that when you follow this approach, your audience views you as an expert, not simply as a pushy vendor. Your audience will be disposed to do business with you because you’ve won their trust. Not only are your messages cutting through the clutter, but you’re now planting them on fertile ground.

Subscribe to Our Newsletter

More Training

Businessman signing document with pen
Training•October 1, 2026

Turning Regulatory Pressure Into Profitable Performance

A compliance-first F&I Strategy for today's auto dealer is essential given recent enforcement actions on the state and federal level. Here’s how to help your dealer-clients establish it.

Read More →
Empty classroom with lecturn, chairs and video proejction screen
Training•by Rick McCormick•September 16, 2026

Major Shifts in F&I Training

General agents must help F&I managers rise to the occasion of the modern consumer, who has very different expectations in order to relax into trust.

Read More →
Photo of financial documents with a magnifying glass, calculator and pen on top
Training•by Hannah Mitchell•August 31, 2026

Be a Compliance Hero

Agents can steer their dealer clients toward proper advertising practices, including regular audits, to help keep them on the straight and narrow in a period of elevated regulation.

Read More →
Ad Loading...
Photo of man signing document with a blue pen
Training•by Gil Van Over•July 28, 2026

Leasing Is Picking Up. What About Disclosures?

Agents and dealers must ensure proper documentation of lease costs and funding and end the practice of wedging lease orders into buyer’s orders — or ignoring them.

Read More →
'CHANGES' spelled out in two-dimensional letters on a concrete-like surface
Training•by David R. Ibarra•July 8, 2026

Manage Change, or It Will Manage You

Two retail tales from the pandemic paint a stark contrast in the wise approach and the defensive move that will undercut success rather than build on it.

Read More →
Marble statue holding hands to face.
Training•by Justin B. Gasman•June 5, 2026

Train the Mind, Grow the Department

Agents who want to create real value must do more than bring coverage options. They must help dealers build stronger thinking, better habits and better results.

Read More →
Ad Loading...
Photo of a stack of folded newspapers on a table
Training•by Gil Van Over•May 7, 2026

Headlines Can Be Deceiving

Warning letters the FTC sent to dealers suspected of deceptive pricing have retailers and the agents who counsel them on edge. Read past the headlines to get and stay compliant.

Read More →
Photo of mechanic wiping his hands on a rag
Training•by Hannah Mitchell•March 12, 2026

Service Drive Satisfaction Up

Auto dealerships have a ways to go, though, on many basic points, along with some new consumer expectations that would boost their competitiveness if fulfilled.

Read More →
Photo of man's hand holding a pen above a piece of paper on a desk
Training•by Rick McCormick•March 11, 2026

Agents Bring the Message and the Focus

The most predictable profit in today's unpredictable automotive retail market is a dealership’s finance-and-insurance department.

Read More →
Ad Loading...
Training•February 19, 2026

Policy Responses to Data Breaches

The recent 700Credit cyberattack is a wake-up call for agents and dealers. Review disclosures and tighten vendor oversight to maintain compliance and preserve customer trust.

Read More →
Ad Loading...