agent Entrepreneur logo
MenuMENU
SearchSEARCH

The Master Of Your Domain

March 14, 2011
2 min to read


In the web's early days, knowledge of HTML and an eye for graphics were all a webmaster needed to succeed. Now, a top-notch webmaster must be a jack-of-all-trades, excelling in server and application programming, graphics design, e-mail marketing, media development, site security, social media integration and more.


Here's what you should be looking for in an outstanding webmaster:

Ad Loading...


A diverse portfolio demonstrating knowledge and skills in visual design, web graphics and programming.


Knowledge of standards, technologies and tools. The ideal webmaster knows what is possible and required to implement certain features, but also knows that the latest and greatest craze may not be suitable for a specific company or client.


Efficiency. Webmasters who really know their trade build sites more efficiently. They may cost more per hour or charge a higher retainer, but if they accomplish more per hour and deliver on schedule, you save money.


Project management expertise. Rarely does a single individual possess all the knowledge and skills required. On large, complex sites, a webmaster is primarily a project manager who works closely with designers, programmers, writers, editors, artists and others.


Social media savvy. Your website is just a start. Establishing a strong brand presence online requires a blog and a following on social networking venues. Since webmasters today surely will be involved with the technical requirements of these once ancillary areas, they must possess a working knowledge and proficiency in these areas.

Ad Loading...


Comfort and confidence in serving as a vendor. Assuming you know what you want to do from a marketing perspective, your webmaster's job is to execute the plan, not spend the bulk of their time trying to persuade you otherwise. You or your marketing or corporate communications department should have the final say in decisions related to branding, site design and copy.


Expertise in developing non-web templates, such as those for e-newsletters and e-mail marketing materials using third-party marketing platforms such as iContact, MailChimp and Constant Contact.


Ability to configure servers and to host sites, unless you have your own IT department for managing the servers.


Responsiveness. At the very least, your webmaster must acknowledge all of your requests in a timely manner or have a help desk environment that captures, organizes, schedules and reports on request submissions.


This article was written by Mikal E. Belicove and published in Entrepreneur magazine.

Subscribe to Our Newsletter

More Training

Marble statue holding hands to face.
Trainingby Justin B. GasmanJune 5, 2026

Train the Mind, Grow the Department

Agents who want to create real value must do more than bring coverage options. They must help dealers build stronger thinking, better habits and better results.

Read More →
Photo of a stack of folded newspapers on a table
Trainingby Gil Van OverMay 7, 2026

Headlines Can Be Deceiving

Warning letters sent by the Federal Trade Commission to dealers suspected of deceptive pricing have retailers and the agents who counsel them on edge. Read past the headlines to get and stay compliant.

Read More →
Photo of mechanic wiping his hands on a rag
Trainingby Hannah MitchellMarch 12, 2026

Service Drive Satisfaction Up

Auto dealerships have a ways to go, though, on many basic points, along with some new consumer expectations that would boost their competitiveness if fulfilled.

Read More →
Ad Loading...
Photo of man's hand holding a pen above a piece of paper on a desk
Trainingby Rick McCormickMarch 11, 2026

Agents Bring the Message and the Focus

The most predictable profit in today's unpredictable automotive retail market is a dealership’s finance-and-insurance department.

Read More →
TrainingFebruary 19, 2026

Policy Responses to Data Breaches

The recent 700Credit cyberattack is a wake-up call for agents and dealers. Review disclosures and tighten vendor oversight to maintain compliance and preserve customer trust.

Read More →
Trainingby Gil Van OverFebruary 10, 2026

How Agents Help Dealers Avoid Bust-Out Scams

Update your F&I training program to include the three warning signs of a bust-out, or a nefarious, two-pronged form of bank fraud that leaves dealers and finance sources holding the bag.

Read More →
Ad Loading...
TrainingDecember 10, 2025

Accountable Is as Accountable Does

Auto dealerships work better when all staffers own their duties.

Read More →
TrainingNovember 26, 2025

The Power of Saying No

Agents should build this muscle to make themselves and their dealer clients strong.

Read More →
Trainingby Hannah MitchellNovember 6, 2025

Dealers Have Room to Run on Satisfaction

Survey finds it inched up this year, but consumers crave more communication

Read More →
Ad Loading...
Trainingby StaffOctober 15, 2025

The F&I Agent's Roadmap: Mastering the Cold In-Store Visit

Register for Allstate's FREE webinar on Oct. 21

Read More →
Ad Loading...