Replace Your Employee-of-the-Month Program
To build a great company, with great people, performance must be the basis for any recognition and rewards program, or it may backfire on you. At Schwab, managers were surprised to discover that employee-of-the-month programs were often counterproductive.
One problem was some managers felt obligated to honor all employees, which made the program worthless. Other managers honored their favorite employees, which led to resentment by everyone else.
Both approaches miss the point and hurt your company. Employees will compete to achieve a goal, and when they do, that achievement itself should be recognized first, then the person who accomplished it.
Leaders should be rewarding behaviors and results. That way, the employee, who must be measurably associated with those outcomes, becomes a good example of what other employees can do, too.
Jealousy is the result of focusing on personality instead of productivity. That’s why you should replace your employee-of-the-month program with an achievement-of-the-month prize.
People hate the former and love the latter, as long as you make clear to everyone what level of performance it was that led to the recognition or reward.
This article was written by Brian Tracy and published in Bloomberg Businessweek magazine.
More Training

Train the Mind, Grow the Department
Agents who want to create real value must do more than bring coverage options. They must help dealers build stronger thinking, better habits and better results.
Read More →
Headlines Can Be Deceiving
Warning letters sent by the Federal Trade Commission to dealers suspected of deceptive pricing have retailers and the agents who counsel them on edge. Read past the headlines to get and stay compliant.
Read More →
Service Drive Satisfaction Up
Auto dealerships have a ways to go, though, on many basic points, along with some new consumer expectations that would boost their competitiveness if fulfilled.
Read More →
Agents Bring the Message and the Focus
The most predictable profit in today's unpredictable automotive retail market is a dealership’s finance-and-insurance department.
Read More →
Policy Responses to Data Breaches
The recent 700Credit cyberattack is a wake-up call for agents and dealers. Review disclosures and tighten vendor oversight to maintain compliance and preserve customer trust.
Read More →
How Agents Help Dealers Avoid Bust-Out Scams
Update your F&I training program to include the three warning signs of a bust-out, or a nefarious, two-pronged form of bank fraud that leaves dealers and finance sources holding the bag.
Read More →
Accountable Is as Accountable Does
Auto dealerships work better when all staffers own their duties.
Read More →
The Power of Saying No
Agents should build this muscle to make themselves and their dealer clients strong.
Read More →
Dealers Have Room to Run on Satisfaction
Survey finds it inched up this year, but consumers crave more communication
Read More →
The F&I Agent's Roadmap: Mastering the Cold In-Store Visit
Register for Allstate's FREE webinar on Oct. 21
Read More →