TORRANCE, Calif. — Bobit and Assurant are proud to announce Mr. Paul Dosescu and Mr. Ritch Wheeler as a keynote speakers at the 2021 Agent Summit, held at the Bellagio in Las Vegas, Nev. now through Sept.1.
Our presentation will provide ways that the dealership can ‘grow’ the service department’s value by delivering both great customer service and a personalized service drive experience.
Join Mr. Dosescu and Mr. Wheeler for an informative session that dispels the myth that F&I product sales and profits on the drive are only for the chosen few. The reason this can be a challenge is because so little effort and process is dedicated to capturing this additional gross profit. Do your dealers offer Prepaid Maintenance through service staff? Do they offer Paintless Dent Repair to arrivals with fresh dings? DO they scan nice wheels that have been scraped for refurbishing? It all comes down to a systematic process called “Service Menu.” Join us and you will want to start presenting menus in the drive today.
“In today’s retail automotive industry, one key differentiator is the dealership’s ability to provide world-class service. From the moment the client steps foot on the dealership lot to the time they drive away with their new vehicle, great service is expected,” said Wheeler, Vice President of Training. “What many do not realize is that great service does not stop there. Now more than ever, it’s essential for the Service department to deliver on the dealership’s promise to provide excellent service after the sale of the vehicle”
“Our presentation will provide ways that the dealership can ‘grow’ the Service department’s value by delivering both great customer service and a personalized service drive experience,” Wheeler added. “We will take a closer look at the role the service advisor and F&I products play in the ownership experience. We’ll also share the 5 steps to Great Service that lead to a positive and memorable client experience. We look forward to seeing you at the 2021 Agent Summit and sharing with you how to grow your Service department.”
“There’s nothing like an in-person experience to help build stronger relationships in our industry,” said David Gesualdo, show chair and president of Bobit’s Dealer Group. “We’re excited to have so many sought-after thought leaders and executives committed to making this event valuable and impactful for our ever-changing industry.”
Following a successful International Car Rental Show and Conference of Automotive Remarketing, also in Las Vegas, Bobit continues to take additional precautions for the safety and health of all event participants, including providing virtual and on-demand content for those who cannot attend in person.
For in-person event participants, Bobit is committed to doing everything possible to help ensure their safety. Bobit employs a three-pillared protocol: Enhanced Cleanliness, Physical Distancing and Proactive Protection. This is in addition to following all local regulations related to COVID-19.