CHICAGO - Resource Automotive, Inc. has announced the launch of TWGConnect, a proprietary online warranty claims system for its U.S. vehicle service contract, GAP, pre-paid maintenance and tire and wheel programs.
TWGConnect allows dealers to submit warranty claims electronically, reducing paperwork and speeding the claims process. This new program eliminates the faxing and mailing of repair orders, resulting in faster payment to the dealer. Additionally, TWGConnect allows dealers to attach electronic documents and photos directly to the claim, further assuring quick claim settlement.
"Dealers are looking for ways to better manage claims administration, and the functionalities that TWGConnect provides will benefit fixed-operation profitability as well as customer satisfaction," said Mike Frosch, president and chief operating officer North America. "In addition to streamlining submission and providing warranty management tools, TWGConnect enhances cash flow - a critical need for every dealer, regardless of frachise or location."
TWGConnect is currently being rolled out and will soon be available nationwide.
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