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Newsby StaffMarch 12, 2020

J.D. Power 2020 Customer Service Index Study

Coronavirus Fallout: Vehicle service customer satisfaction Improves, but dealers should prepare for parts shortages and dissatisfied owners reports J.D. Power.

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Newsby StaffMarch 11, 2020

Car Companies Will Be Cautious In Restarting Operations In China

Following the news that Honda and Nissan have resumed limited manufacturing operations following coronavirus shutdowns in China; David Leggett offers his view.

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Newsby StaffMarch 11, 2020

Protective Asset Protection Produces Auto Industry's First Annual Report on F&I Product Trends and Outlook

Annual report shows how dealers are selling F&I; Challenges & opportunities in 2020.

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Newsby StaffMarch 10, 2020

Black Book Partners with TradeVelocity Trade Widget

Online trade widget for lead capture combines with a closing tool on the showroom floor.

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Newsby StaffMarch 9, 2020

U.S. Auto Dealers Remain Optimistic About U.S. Economy

U.S. auto dealers remain optimistic about U.S. economy, concerned over political climate and election season.

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Newsby StaffMarch 9, 2020

Portfolio to Acquire NAE/NWAN

Portfolio Holding Inc. has agreed to acquire National Automotive Experts/NWAN, an F&I products provider and administrator. The acquisition will unite two F&I industry leaders.

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ArticlesMarch 5, 2020

How Transparent Are You?

There are thousands of different levels of transparency, varying widely from one dealership to another. Where does your dealership fall on the scale?

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Newsby StaffMarch 5, 2020

NADA: U.S. New Vehicle Sales Up 1.9% Year-Over-Year

New light-vehicle sales in February were strong, with a SAAR of 16.83 million units for the month—an increase of 1.9% compared to February 2019. Raw sales volume topped 1.3 million units, an increase of 8.4% compared to February of last year.

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Newsby StaffMarch 4, 2020

Black Book Used Vehicle Retention Increases In February

Black Book released its Used Vehicle Retention Index for February 2020 (115.2), a +0.7 point change from January (114.5).

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Newsby StaffMarch 4, 2020

Coronavirus Leads to Nosedive In Global Vehicle Sales

Global light vehicle sales figures from the first month of 2020 show just 6.2 million were sold in January, the lowest monthly figure since January 2012.

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