Our Authors

Mark Virag is managing director of the Provider Exchange Network (PEN) division of Open Dealer Exchange, LLC. He is responsible for the division's strategy, sales, marketing and technology. Mark is a leader in the field of web-based systems for automotive finance, having developed BMW InfoBahn, AutoNation Express and the MenuVantage menu selling system.

After serving as the Director of Information Technology at IAS since 1999, Mr. Nowicki was promoted to Vice President of Retail Software in 2012. He has over twenty years of experience with all aspects of computer technology from hardware and software development to network integration. Mr. Nowicki started the SmartDealerProducts division of IAS and was the lead architect and developer of SmartMenu, SmartEye, and SmartTrac.

Matthew Bartle and David Marcus are partners with the Kansas City Law Firm, bartle + marcus, LLC, where they practice in the areas of commercial litigation, class action, accounting malpractice and arbitration and F&I disputes.

Michael A. Tuno is the president of ARMD Resource Group.

For more information on maximizing and leveraging your web presence, contact Michelle at Impressions whq Inc. She can be reached at mdamiano@2impress.net, by phone at 814-234-1378 or online at www.2impress.net.

Mike Marchione is a corporate trainer for Interstate National Corporation. He handles the creation, development and instruction of training curriculum for automobile, marine, recreational vehicle and power sports dealerships nationwide. Previously, Marchione was a corporate trainer for The Warranty Group (formerly Pat Ryan & Associates)  and served as a F&I  Specialist with Resource Automotive (formerly Pat Ryan & Associates). He is a graduate of Berklee College of Music in Bostom, MA.

Mike Melby is Vice President of Strategy & Business Development for GWC Warranty.

Peter Chafetz is Vice President Training and Deployment for Allstate Dealer Services (ADS). Peter is responsible for all facets of ADS’ training activities, including internal and external initiatives, retail F&I, and Agent development. Peter is also tasked with identifying and engaging top tier agents to market the ADS product suite to dealerships nationwide. Prior to his current role with ADS, Peter was Director of Field Sales Development for Jim Moran & Associates, where he worked for nearly 13 years. Peter holds a bachelor’s degree in Business and Communications from the University of Rhode Island.

In 1982 Randy Crisorio formed UDS, United Development Systems, a leader in F&I Training and Staff Development nationally. He has authored a variety of F&I programs, and seminars and has been a guest speaker for numerous groups relating to F&I and Front End dealership operations.