Our Authors

Randy Henrick is vice president and compliance counsel at Mosaic Compliance Services. Prior to joining Mosaic, Randy served for 12 years as Dealertrack’s lead regulatory and compliance attorney and authored Dealertrack’s Compliance Guides. Because of the general nature of this article, it is not intended as legal or compliance advice to any person but raises issues you may want to discuss with your attorney or compliance professional.

Rebecca Chernek has an impressive automotive retail background spanning over 25 years. CCI- Chernek Consulting was founded in 2001 to provide finance & insurance training to automotive, RV Power-sport & Marine dealers nationwide. Rebecca specializes in mastering the technique of transparent selling in the negotiation of auto sales and finance insurance to significantly raise profits limiting dealer liability. Rebecca has worked with some of the industry leaders, such as The Warranty Group, JM&A, and AutoNation and offers customized in-dealership F&I training and workshops throughout the United States. CCI recently announced  "Agent Workshop" Coming soon F&I Candidates for our CCI clients.  For more information contact Rebecca Chernek 404-276-4026

Rich Moore first entered into the auto industry in 1985 and currently leads all sales training for Protective Asset Protection, a leader in providing F&I solutions. Contact Rich at rich.moore@protective.com or 1-800-950-6060 ext. 5711.

Rick McCormick is the national account development manager for Reahard & Associates.

Rob Glander is the CEO and president of GWC Warranty.  Rob joined GWC in July 2009, bringing with him over 20 years of automotive and financial services experience.  This included senior leadership positions with Chase Automotive Finance, GMAC and Barclays Bank.  Rob is passionate about providing the best service in the industry.

Robert Steenbergh is the founder, CEO and chief compliance officer of US Equity Advantage. He oversees all aspects of the company’s operations, banking and compliance. Steenbergh has been a groundbreaker and innovator in the automotive finance software industry, and is an advocate for consumer financial protections, education and industry compliance.  Steenbergh earned his Juris Doctor from Albany Law School of Union University and his undergraduate degree from Siena College in Albany County, New York. He currently resides in Windermere, Florida.

Robert J. Wilson, Esquire (Bob) is a Philadelphia lawyer and is General Counsel for ARMD Resource Group.  Bob is the principal of Wilson Law Firm and has over 30 years of experience both as a counselor and as a litigator in State and Federal Courts. Risk management, problem solving and dispute resolution are his core competencies.  Bob’s practice is largely in the consumer finance space and he regularly consults with Lenders and contributes articles on various compliance related issues.

Rod Heasley is the President of KISS Concepts Group a relationship based Automotive Dealer Services Agency with headquarters in Fairmont, North Carolina and offices in Fort Worth, Texas. KISS Concepts is an agency of talented automotive professionals specializing in BHPH operations. Heasley most recently served as the executive vice president of sales and marketing for Peritus Portfolio Services (PPS). He was responsible for training, certification and immediate supervision of 123 business development managers nationwide. He is the author of How to Build a Successful Territory© for outside sales field agents. Heasley has over 30 years in the automotive retail sales & ancillary products industry. He is a contributing international writer with numerous articles published in the US and Canada. Heasley is a highly sought out speaker and presenter for national auto industry conferences. He regularly conducts sales training seminars and motivational workshops for NIADA state dealer associations and is the author of the national NIADA Best Practices dealer training series titled: Regulation & Revenue After the Handshake and “Street Level”- Bankruptcy 101. His upcoming book entitled Back to Basics-Relationships not Transactions is a hands-on guide to operating a successful independent auto dealership, and is expected to be published in late 2014 or the first quarter of 2015.

Ron Greer is Vice President of Provider Services at Open Dealer Exchange, LLC. He is responsible for developing business partnerships with F&I Product Providers for the Provider Exchange Network (PEN) division. In previous positions with ADP and EDS he developed implementation and software utilization programs to support the launch and development of the Saturn Retailer System.

Ron Martin is the president of The Vision of F&I Inc., a training and technology company. Ron is nationally recognized for his seminars and dealer consulting services.

Ron Reahard is president of Reahard & Associates, Inc., an F&I training company providing F&I classes, as well as in-dealership and online training. Ron conducted the workshop "F&I in an X & Y World" at the 2008 NADA Convention and "Closes That Always Get A 'Yes!'" at the 2009 F&I Conference & Expo. He can be contacted at 866-REAHARD or ron@go-reahard.com.

Rudi Hynek is the corporate trainer at Interstate National Dealer Services.