MENU
SEARCHMENUSEARCH
Claims adjuster shares a true story of unintentional deceit and offers a warning of an issue that happens in dealerships across the country.
Read More →
We’re clearly operating in a new normal, but one thing is clear – the dealership that provides the most support and instills the highest level of confidence in their customers will ultimately succeed in the coming months.
Read More →
All auto dealers want more F&I PVR, but making meaningful improvement requires a comprehensive plan with these four pillars.
Read More →
The goal in discipling employees is not to punish but rather to affect a positive change in the employee’s conduct or performance, and should remain compatible with that goal and reduce the number of times someone says, “you’re not the boss of me.”
Read More →
Law requires that dealers have policies, procedures, and processes in place to reasonably detect and prevent identity theft. Agents can assist their dealer-clients to ensure these updates are completed and solutions implemented.
Read More →
Every dealership is re-opening to a new reality with a changed shopper. Creating a strategy that adapts to the needs of your customers will shorten the time it will take for your dealership to recover.
Read More →
The last few months have been strange — we aren’t sure what next week will look like, and many of the goals for 2020 are in question because our ability to earn money has been compromised. So, the quicker we can adapt, the better opportunity we will have for success in the future.
Read More →
Communication is a key factor in building trust between dealers and consumers. Incorporating texting into your communication strategy will quickly offer your dealership a competitive advantage by meeting and exceeding customers’ needs.
Read More →
As rules and regulations evolve, so must your employee handbook. Here is the basis for updating your dealership’s handbook today.
Read More →
Contactless transactions are, at least for the near future, priority one in the transactions playbook for dealers, and F&I must play a leading role in helping educate people online during every phase of the sale.
Read More →