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F&I•by Michelle Bertolini•March 25, 2021

The DOWC: Just the Facts

Though in the marketplace for more than 40 years, the DOWC is not widely well understood, often leading to misrepresentation and inaccurate information about the structural, financial, and tax attributes of this entity type.

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F&I•by Justin Gasman•March 22, 2021

Reframing F&I

Personalizing the buying experience for consumers can shift the transaction from a negative to a positive one in their mind.

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Sales•by Kirsten Von Busch•March 18, 2021

Utilizing Vehicle History to Minimize Portfolio Risk

Incorporating vehicle history reports into the lending decisions can help uncover hidden issues with the vehicle and adjust loan terms accordingly. 

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Product & Technology•by Staff•March 17, 2021

Dealership Technology on the Rise: Be a Partner Dealers Can Trust

Executives from two leading dealership technology providers have a candid discussion about the digital dealership landscape, selecting the right partner for your specific needs, and ensuring consumer satisfaction remains intact while transitioning to a digital buying experience. 

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Industry•by Terrence J. O'Loughlin, J.D., M.B.A.•March 17, 2021

Are There Hidden Dangers at Your Store?

The documents that dealers use every day can be a danger that can be triggered by various contingencies.

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Industry•by David Finkelstein•March 16, 2021

Car Buyers Are Back, Just Not in the Dealership

In order to succeed in this new normal, dealerships will need to evolve and leverage the modern technologies available to them in order to meet consumers where they are – in their homes. 

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Product & Technology•by Wayne White•March 15, 2021

Improving the E-Commerce Shopping Experience Through Resolutions-Focused Customer Service

While stores ponder their physical store operations, retailers understand that planning also needs to account for changes in shoppers’ behavior and expectations.

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Industry•by Gil Van Over•March 11, 2021

Non-Excuses for Non-Compliance

Here are three popular excuses when dealership managers try to explain away a compliance violation — don’t let these non-excuses derail your compliance efforts.

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Sales•by Walt Dobrowski•March 9, 2021

The Why Behind the Showroom Greeting

No matter what product you sell or whether it is in person or over the phone, the first impression will have a great effect on your ability to help the customer make good decisions.

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Industry•by Tim Blochowiak•March 4, 2021

The Importance of Understanding What Motivates Different Generations

Dealers today understand that the value of personalization can exponentially drive the opportunity of maximizing profit potential — the same is true when selling F&I products to consumers.

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