Articles

Industry•by Ronnie Wendt•April 14, 2023

Is Carvana in a Free-Fall?

Can the auto retailer stop its descent before it’s too late?

Experts say that side of the business must adapt to a process forever changed by the Covid era.

Industry•by John Tabar•April 10, 2023

Preparation can help make it something the customer looks forward to.

Industry•by Rick Boudreau•April 10, 2023

Intangible products require a different approach.

Industry•by Ronnie Wendt•April 10, 2023

The 2022 Kerrigan Dealer Survey shows dealers still bullish about the future value of their businesses and acquisition plans.

Generations Y and Z’s propensity to buy used makes them prime service-contract buyers. Just know your customer.

Industry•by Jeremiah Shelton•April 10, 2023

Training and rewards system are both critical in achieving success.

It will now offer face-to-face video during live chats, thanks to exclusive partnership with ActivEngage.

Awards•by Staff•April 5, 2023

Consumer perception of Tesla remains high among new-car shoppers as brand nearly sweeps luxury categories.

Tool helps dealers predict how long their vehicles will stay on the lot and at what price.